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# IT Technician 1

- **Company:** Pacific Northwest National Laboratory
- **Location:** Richland, WA, United States
- **Experience:** Experienced
- **Salary:** $55,598
- **Contract:** Temporary contract
- **Skills:** Adobe Analytics, Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Microsoft Outlook, Software Documentation, Information Systems, Desktop Computing, Device Drivers, Monitoring of Systems, Microsoft Office, Microsoft Project, Microsoft Visio, Password Management, Microsoft PowerPoint, Productivity Software, Transmission Control Protocol (TCP)
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/E1324669D9324C57AF67C00B6DC67152/job/

## About the Role

* Technical Institute Graduate (TIG)/ AA or higher -OR-
 * High school diploma/GED and 2 years of relevant experience, * Call center experience preferred.
 * Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access).
 * Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required.
 * Demonstrated troubleshooting and creative problem-solving ability.
 * Experience installing and troubleshooting operating systems, device drivers, and software applications.
 * Expertise in principles and concepts of customer service and support.
 * Customer service-oriented and approachable.
 * Experience providing customer service and technical support, both on-site, remote, and via the telephone.
 * Exceptional communicator with both technical and nontechnical audiences.
 * Strong interpersonal skills and the ability to collaborate effectively as a team player.
 * Able to deliver results with the highest level of professionalism and integrity.

Hazardous Working Conditions/Environment

## Description

* Performs information systems technical support, systems implementation, systems monitoring, and customer support.
 * Technical support includes troubleshooting, preventative maintenance, and account and password management.
 * May assist with root-cause analysis and system administration tasks.
 * Systems implementation includes installation or upgrades of systems, devices, and tools. Also includes conducting testing and training, and the preparation of system documentation and operational procedures.
 * Systems monitoring includes tracking system performance, preparing systems performance reports, and recommending systems and process improvements.
 * May act as the primary point of contact for a broad scope of customer issues., This position involves access to sensitive systems and information. U.S. Citizenship is required. Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignments Program site, information, technologies, and equipment access requirements.

Testing Designated Position

This is not a Testing Designated Position (TDP).