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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Scrum Master - **Company:** HCL Technologies - **Location:** Tampa, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Scrum Methodology, Cloud Services, Requirements Management, Data Streaming, Demandware, Multiplatform, Marketing Cloud, Mulesoft - **Published:** November 12, 2026 - **Apply:** https://www.careerbuilder.com/job-details/scrum-master-tampa-fl--b051a9ba-eb14-4fa1-ab8b-d9c7e14c45d2 ## About the Role ScrumMaster, ScrumMaster, Business Analysis, Requirements Management, Agile Programming Methodologies, ERP (Enterprise Resource Planning), Multiplatform/Cross-Platform, Analysis Skills, Documentation, Cross-Functional, * 6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline. * Minimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify). * At least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements. * Demonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery. * Retail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred. * Multi-brand or multi-site programme experience preferred. ## Description Business Analysis * Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases). * Own backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint. * Define integration requirements across the platforms key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints. * Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales. * Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones. * Coordinate UAT cycles, manage defect triage, and drive issues to resolution. * Produce and maintain data flow diagrams and process maps for key commerce journeys. * Assess the functional impact of incidents and change requests, feeding findings into the teams decision-making. Scrum Mastering * Facilitate all Scrum ceremonies - daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective - keeping each timeboxed and outcome-focused. * Actively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through. * Shield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift. * Coach the team on agile principles and self-organisation through modelling and questioning, not directing. * Use sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations - not as a compliance instrument. * Own the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification. * Facilitate cross-team and cross-Maison coordination where dependencies exist. * Drive retrospectives toward one or two concrete, tracked improvement actions per sprint. Distributed Team Facilitation * Schedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation. * Champion async-first practices: pre-shared sprint goals, refinement pre-reads circulated 24 hours in advance, recorded sprint review demos for stakeholders who cannot attend live. * Maintain shared boards (Jira) as the single source of truth; enforce cameras-on as a team norm during ceremonies; call on people by name to draw out input. * Integrate the external delivery partners engineers as full team members - not a separate stream - and negotiate with their delivery leads on cross-organisational blockers. * Run periodic team-health checks to surface engagement issues and prevent geographic silos., Business Analysis * Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases). * Own backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint. * Define integration requirements across the platforms key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints. * Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales. * Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones. * Coordinate UAT cycles, manage defect triage, and drive issues to resolution. * Produce and maintain data flow diagrams and process maps for key commerce journeys. * Assess the functional impact of incidents and change requests, feeding findings into the teams decision-making.