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# Technical Support Engineer

- **Company:** Slide Insurance Holdings, Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Backup Devices, Bash Shell, Ubuntu (Operating System), Data Recovery, Dynamic Host Configuration Protocol, Linux, Network Address Translation, Disaster Recovery, RAID, File Systems, Domain Name System (DNS), VMware ESX Servers, Failover, Hyper-V, Internet Security, Virtual Private Networks (VPN), Internet Small Computer System Interface (ISCSI), Python (Programming Language), Kernel-Based Virtual Machine, Windows Servers, Windows PowerShell, TCP/IP, Virtualization Technology, Storage Technologies, Information Technology, ZFS File System, Database Backup
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-hi--e23c4760-e84e-414c-a32e-54ad7a3bbe40

## About the Role

Technical Support, Cleanroom, Product Pricing, Disaster Recovery, Internet Security, Team Lead/Manager, Data Recovery, Technical Support, Database Backup, Identify Issues, * 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.

 * Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
 * Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
 * Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
 * Familiarity with scripting and automation (PowerShell, Bash, or Python).
 * Excellent analytical, diagnostic, and troubleshooting skills.
 * Ability to work independently in high-pressure customer situations.
 * Proven ability to manage high-priority incidents and communicate effectively under pressure.

Nice to have

 * Experience supporting MSP BCDR appliances and services.
 * Previous experience in an MSP environment or working directly with MSP clients.
 * Certifications such as MCSE, VCP, or Network+.
 * Exposure to ZFS file systems and Linux-based storage appliances.

## Description

This position works Sunday through Thursday, 4:00-11:00 PM HST (3:00-10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window., We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

What you'll do

 * Deliver expert-level technical support for Slide's BCDR product suite.
 * Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
 * Perform advanced data restores, virtualization of backups, and cloud failovers.
 * Serve as an escalation point for Tier 1 and Tier 2 support engineers.
 * Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
 * Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
 * Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
 * Mentor and coach junior team members and assist with onboarding of new hires.
 * Identify recurring issues and contribute to supportability improvements and automation initiatives.