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# IT Support Technician

- **Company:** University of Mount Saint Vincent
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $66,300
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Outlook, Computer Networks, Learning Management Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Graphics Software, Microsoft Software, Networking Basics, Productivity Software, Azure Active Directory, Microsoft Copilot, Microsoft SharePoint, Software Deployment, Visual Systems, Visual Technology, Windows Desktop, Wi-Fi Technology, Chatbots, Office365, Peripherals, NotebookLM, Generative AI, Microsoft InTune, Microsoft Onedrive, Information Technology, Deployment Automation, Banner Advertisement, Google Gemini, GPT
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-technician-bronx-ny--9213990d-fe57-4c7c-880c-06cf2be05317

## About the Role

Technical Support, Training/Teaching Curriculum, Identify Issues, Technical Support, Customer Support/Service, Peripheral Hardware, Desktop Administration, Microsoft Product Family, Maintain Compliance, Procedure Development, * Bachelor's degree required; a degree in Computer Science or a related field is preferred.

 * Entry-level position, but recent experience supporting and troubleshooting Windows and Apple machines and operating systems is necessary.
 * Computer operating systems, Microsoft 365, basic networking concepts (IP, DHCP, DNS, Wi-Fi), and cybersecurity best practices.
 * Proficiency with Microsoft 365 applications, including Teams, OneDrive, SharePoint, Outlook, and related enterprise tools.
 * Strong customer service, analytical abilities, and attention to detail.
 * A valid driver's license is required for occasional work-related driving and technology support assignments

Preferred Qualifications:

 * Experience with BANNER or other ERP systems.
 * Familiarity with disk imaging software and Avaya phone systems.
 * Experience supporting Microsoft Active Directory, Microsoft Entra ID (formerly Azure AD), Microsoft Intune, and Windows Autopilot.
 * Familiarity with IT service management and ticketing tools, such as SysAid, and common remote-support platforms.
 * Working knowledge of generative AI and AI-assisted support tools, such as ChatGPT, Microsoft Copilot, Google Gemini, NotebookLM, or AI chatbots, is a plus; familiarity with responsible use of AI and data privacy is preferred.
 * Experience supporting higher education technology environments, classroom audio/visual systems, or mobile devices is a plus.
 * Practical knowledge of data networks, peripherals, and infrastructure cabling.

## Description

The IT Support Technician provides responsive, hands-on support for the University's technology environment. The technician diagnoses and resolves hardware, software, account access, and connectivity issues to support faculty, staff, and students, while helping maintain secure and reliable classroom and administrative technology. This is a full-time, exempt, on-site position with, flexibility for alternate shifts as needed., * Provide courteous and responsive customer service via phone, email, remote tools, or in person.

 * Install, maintain, configure, and troubleshoot PCs, peripherals, and software.
 * Support the full lifecycle of University computers and devices, including setup, imaging/provisioning, deployment, inventory, refresh, and secure retirement.
 * Assist with Microsoft Intune endpoint management, including device enrollment, configuration profiles, application deployment, compliance monitoring, and troubleshooting under established IT procedures.
 * Assist users with Help Desk inquiries, ensuring timely and effective issue resolution.
 * Diagnose and resolve software, hardware, and basic network-related issues (IP, DHCP, DNS).
 * Assist users with Microsoft 365 accounts, identity and access issues, password resets, multifactor authentication (MFA), and approved account provisioning procedures.
 * Provide technical support for the University's Learning Management System (Canvas).
 * Set up and troubleshoot classroom and conference room audio/visual technology.
 * Assist senior IT support colleagues with computer lab hardware and software deployments.
 * Conduct computer rollouts for departments and employees.
 * Support University telephone and voicemail systems.
 * Train employees and students to effectively use University technology, including productivity tools like Microsoft Teams and OneDrive.
 * Use University-approved generative AI tools responsibly to improve support documentation, draft FAQs, enhance user training, and streamline routine service desk workflows while safeguarding University data.
 * Assist in cybersecurity training programs and help implement best practices.
 * Apply University information security and privacy procedures when handling devices, accounts, and student or employee information (including FERPA-protected records, where applicable), and report suspected security incidents promptly.
 * Log, prioritize, troubleshoot, document, and resolve service desk tickets; communicate updates, meet established service targets, and escalate complex issues appropriately.
 * Develop user guides and FAQs for common technical issues.
 * Maintain accurate asset records and technical knowledge-base entries; assist with new employee onboarding and technology offboarding as authorized.
 * Collaborate with IT colleagues to identify opportunities for technology improvement
 * Additional duties as assigned