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# Manager, IT Service Desk

- **Company:** Castelion Corporation
- **Location:** Torrance, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, User Environment Management, Enterprise Software Applications, Peripherals, Microsoft InTune, Laptops
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/manager-it-service-desk-torrance-ca--78b518d2-b3f3-47de-9afa-b9cdde8b5bce

## About the Role

We're looking to hire an experienced IT Service Desk Manager who thrives in fast-paced, high-pressure environments and brings strong technical acumen paired with a people-first attitude. This role is ideal for individuals with experience supporting, engineering or aerospace firms, DoD contractors, or high-growth startups. If you're the kind of person who stays cool when things go down and can turn a stressful IT moment into a positive interaction, we want to meet you., * 3-5+ years in an IT support supervisor, lead, or managerial role.

 * Proven experience supporting engineering companies, DoD contractors, or fast-paced, startup-like environments.
 * Exceptional teaching and training skills.
 * Experience defining practical, useful SLA's and metrics, track them, and report upward in digestible formats.
 * Familiarity with device management (e.g., Microsoft Intune), asset inventory tracking, basic networking concepts, and user onboarding/offboarding workflows.
 * Demonstrated ability to foster team execution of troubleshooting hardware, OS (Windows/Linux), mobile, VPN, and enterprise software suites (e.g., Office 365).
 * Work tightly with a range of other IT and engineering departments to find efficiency gaps and push for solutions that will make a real impact & save people time.
 * Excellent communication and interpersonal skills-you make IT support feel like a first-classpositive experience.
 * Able to prioritize tasks effectively and work independently under pressure.
 * Comfortable managing multiple tasks or escalations in a dynamic setting.

Preferred Skills and Experience

 * Experience working in environments with specific cybersecurity compliance requirements, such as CUI, ITAR, or NIST 800-171.
 * Eligibility for clearance.

## Description

As primary day-to-day support manager based out of our Torrance, CA office, you'll be the face of IT frontline support for our local and remote teams. Leading a growing multi-state staff, you'll coordinate troubleshooting and documenting incoming issues, respond to employee requests with urgency and empathy, and help drive improvements in our support processes., * Serve as the primary support coordinator for all end-user IT issues (hardware, software, network, account access, etc.).

 * Own the accountability for your team to respond to, troubleshoot, and resolve service desk tickets in a timely and professional manner.
 * Ensure documentation of all support cases clearly, including resolution steps, and proactively contribute high quality articles to our internal knowledge base.
 * Support landscape includes issuance and maintenance of laptops, peripherals, and software in a 75% Windows / 25% Linux mixed environment.
 * Function as a critical part of incident response and communications.
 * Occasionally travel (5-10%) to other sites to provide onsite IT coordination, support, or assist with deployments.
 * Identify, recommend, and implement process improvements to improve end-user experience and operational efficiency.
 * Drive a culture of empathy and calm under pressure, improving team morale during high-stress moments.
 * Establish and enforce hypercare procedures for VIPs, important events, incident mitigations, workarounds, and after-problem follow ups.
 * Mentor and lead a fleet of world-class, quality IT technicians as the team continues to scale in multiple sites and time zones.