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# Sr. Technology Support Technician -Advanced

- **Company:** Tech Inc
- **Location:** Ocoee, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Microsoft Office, System Center Configuration Manager, Software Systems, Computer Equipment, Information Technology, Windows Client
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/b63e7993-6625-4aa7-8c3f-27e15be9a9f4/sr-technology-support-technician-advanced

## About the Role

" IT Enterprise experience is preferred
" High school diploma or equivalent; additional certifications or relevant education is a plus.
" Ability to learn new systems and software in a fast-paced environment.
" Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
" Ability to manage multiple priorities and work independently or as part of a team.
" Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

## Description

This position will be located at Florida Turnpike Enterprise - Pompano Operations Center, Pompano Beach, FL 33069

Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities:
" Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
" Assists in coordinating audiovisual setups and video conferencing support
" Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
" Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
" Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
" Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
" Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
" Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
" Collaborate and assist with other areas of the IT department on projects and initiatives
" Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
" Participate in after-hours (evening & weekend) on-call rotation
" Travel to remote locations to provide support, as needed
" Perform other duties as assigned
" Ability to lift 50 pounds