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# Sr. IT Service Management (ITSM) Project Manager - PMP and CSM Certified, Azure DevOps Required ----

- **Company:** Zillion Technologies
- **Location:** Vienna, VA, United States
- **Experience:** Expert
- **Salary:** $156,000 - $187,200
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Scrum Methodology, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/de0f54aa-2ae6-4b4b-8da9-bb588de7e544/sr-it-service-management-itsm-project-manager-pmp-and-csm-certified-azure-devops-required-

## About the Role

* Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience
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 * Essential - ServiceNow experience
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 * Essential - Azure DevOps (ADO) experience
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 * Essential - 2-5 years of project and program management experience
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 * Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle
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 * Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
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 * Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors
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 * Significant experience in leading, training, guiding and mentoring others
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 * Extensive experience in working with leadership and management in diverse and complex operational environments
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 * Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
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 * Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
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 * Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production
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 * Expert planning, organizational and problem-solving skills
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 * Expert skill identifying and analyzing business requirements and recommending solutions
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 * Expert innovative thinking skills to solve problems and facilitate decision-making
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 * Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
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 * Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships
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 * Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
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 * Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

## Description

"Work sponsorship is not available for this position. Applicants must be a United States citizen, Green card holder or EAD Green Cards at the direction of our client".