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# Information Technology Support Specialist

- **Company:** WORLDWIDE ELECTRIC CORPORATION
- **Location:** Rochester, NY, United States
- **Experience:** Experienced
- **Salary:** $60,000 - $70,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Issue Tracking Systems, Office Suite, Information Technology, User Administration
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/205f220e-b24f-4f04-8489-a936d6a15d97/information-technology-support-specialist

## About the Role

* 2+ years professional IT experience.
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 * Working experience with Microsoft Azure EntraID and Microsoft M365 services (Office suite, Teams, user administration, MFA).
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 * Experience patching operating systems and 3rd party applications to address vulnerabilities and ensure efficient operation.
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 * Formal IT education and/or technical certifications preferred.
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 * Experience responding to responding to and prioritizing managing technical inquiries submitted via internal Helpdesk/ticketing system.
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 * Experience supporting customers remotely across multiple geographic locations.
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 * Strong people skills and experience working in a team environment.
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 * Candidates should be self-motivated, driven for success, and improvement oriented., We seek only those individuals who are serious about their work and desire to advance in their role within the company. We work in a fast-paced, fun environment where we focus on sales results, employee education and career advancement. We desire individuals with a 'team player' attitude, great communication skills, inherent customer savvy and a strong work ethic.

## Description

The IT Support Specialist will be responsible for problem solving open IT/Technology issues. You will respond and resolve open technology tickets via telephone or email or chat with remote and onsite assistance as required. The IT Support Specialist reports directly to the Information Technology Manger. This candidate is responsible for maintaining a professional appearance and a clean working environment that fosters a high level of customer care and a high sense of empathy and urgency in responding to and resolving open technology issues. Job duties also include project related work as directed by the Information Technology Manager. The mix of help desk work and project work adjusts to meet current needs. This role may involve some travel and some off hours work, scheduled in advance.