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# Head of Solutions

- **Company:** Pylon Manufacturing Corp.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Systems Integration, B2b Software
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/head-of-solutions-san-francisco-ca--d36013ca-b90d-4a8f-a193-dcceb2ec977e

## About the Role

Continuous Improvement, Artificial Intelligence (AI), Business-to-Business (B2B), Customer Support/Service, Pre-Sales, Customer Relations, Solution Sales, Coaching, Machine Tool, Professional Services, * You prefer operating within established processes rather than creating them.

 * You are looking for a narrowly defined function with clear boundaries.
 * You want to apply the same playbook you've used before without adapting it to a new category.
 * You prefer remote or hybrid work. This role is based in San Francisco alongside the rest of the Solutions team.

## Description

We're hiring our first dedicated Solutions leader.

This person will own the technical customer journey end-to-end: from pre-sales solution design to implementation, deployment, and long-term customer success. You'll build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company.

This is a player-coach role. We're looking for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale., * Build the playbooks, processes, and tooling that allow us to scale customer deployments.

 * Establish clear ownership and interfaces across Sales Engineering, Implementation, Forward Deployed Engineering, and Professional Services.
 * Create repeatable systems that reduce deployment time while improving customer outcomes.

Set the Standard

 * Personally lead high-impact customer engagements, implementations, and technical escalations.
 * Establish the gold standard for customer communication, project management, and technical execution.
 * Turn your own best practices into repeatable playbooks for the team.
 * Be the leader who can jump into any customer situation and help move it forward., * Recruit, hire, and develop world-class Solutions talent.
 * Coach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers.
 * Create clear career paths and performance expectations across the function.
 * Scale the organization without sacrificing quality.

Be the Bridge Across the Company

 * Partner closely with Sales, Product, Engineering, and Customer Success.
 * Bring customer feedback directly into product and engineering discussions.
 * Help shape how the company approaches deployments, integrations, and technical partnerships.
 * Act as the connective tissue between customers and internal teams.

What You've Done

 * Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.
 * Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager.
 * Hired and developed customer-facing technical talent rather than inheriting an existing organization.
 * Built processes and playbooks that allowed a team to scale.
 * Thrived in ambiguous environments where the right answer did not already exist.