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# Product Support Specialist

- **Company:** * Arrow
- **Location:** Henderson, NV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Office, Windows Servers, Proprietary Software, Salesforce.Com, SQL Databases, Systems Integration, Data Logging
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d62dcff2b638e6f

## About the Role

Do you have experience in Windows?, * Minimum of 3 years of training or commensurate experience in electronic and PC technologies.

 * Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.
 * Previous help desk experience preferred.
 * Prior experience in supporting electronic gaming devices preferred.
 * Ability to read technical manuals.
 * PC, mechanical and electrical aptitude.
 * Excellent written and verbal communication skills.
 * Strong customer relations and phone skills.
 * Must be self-motivated to work independently without direct supervision.
 * Effective planning and organizational skills to efficiently manage time and call load.
 * Competency in various software applications including MSOffice.
 * Experience with Proprietary software a plus.
 * PC applications support experience.

## Description

We are looking for a strong technician with gaming experience to support our e-Gaming New Product Development and Sales departments. This dynamic position will interact with internal and external clients from across the country. Local candidates in Las Vegas, NV only.
Requirements:

Primary Roles and Responsibilities

 * Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
 * Responsible for logging service calls in Salesforce and recording related pertinent information.
 * Dispatches calls to field engineers when on-site repair activity is required and approved by management.
 * Ability to work through calls with above average first call resolutions.
 * On-site installations and support required when needed.
 * Assist customers on the configuration and programming of Arrow equipment.
 * Assist in Systems Integration on the configuration and programming of Arrow equipment.
 * Assist Systems Integration with testing and repairing and networking-based equipment.
 * Assist Production on the configuration and programming of Arrow equipment.
 * Technical training on Arrow equipment for distributors and new employees.
 * Assist with writing and reviewing technical manuals and web updates for new equipment.
 * Exceed customer satisfaction objectives as outlined by Arrow management.
 * Recommends and executes appropriate solutions in a timely manner.
 * Responsible for promptly following up with customers when needed.
 * Will be required to cover after-hours support calls as part of a weekly rotation.
 * Other duties as assigned by management.


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