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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Ops / Helpdesk Specialist - San Francisco - **Company:** DATA BRIGHTS LLC - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software as a Service, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Systems Integration, TCP/IP, User Provisioning Software, Wi-Fi Technology, Okta, Office365, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Laptops, Gsuite, Google Meet, User Administration, User Accounts - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c62b058b3f2f3180 ## About the Role Do you have experience in macOS administration?, * 4+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role. * Hands-on experience supporting Windows and macOS endpoints in a corporate environment. * Strong working knowledge of Okta (SSO, MFA, lifecycle management) and Entra ID (users, groups, policies, DNS). * Hands-on experience with Google Workspace administration including Gmail, Calendars, Google Drives and Google Meet services. * Experience administering SaaS applications (user management, permissions, integrations). * Experience with MDM solutions (e.g., Jamf, Intune, Kandji). * Proven experience owning user on-boarding and off-boarding processes end-to-end. * Solid experience troubleshooting hardware, peripherals, and conferencing equipment. * Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi). * Excellent troubleshooting, analytical, and problem-solving skills. * Strong communication and interpersonal skills, with a customer-first mindset. * Ability to work independently, prioritize tasks, and manage multiple issues simultaneously. ## Description We are seeking a skilled and customer-oriented IT Ops / Helpdesk Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance, providing hands-on support across a wide range of systems, applications, and devices. You will play a key role in ensuring smooth daily operations, maintaining productivity across the organization, and delivering an excellent end-user experience. The ideal candidate is a proactive problem-solver with strong technical skills, excellent communication abilities, and a passion for helping people. You will work closely with cross-functional teams to support onboarding/offboarding processes, troubleshoot issues, and contribute to the continuous improvement of our IT environment. Why join Bright Data * A dynamic and collaborative work environment. * Experience a balanced hybrid work model: 4 days of in-person teamwork and 1 day of remote flexibility every week * Opportunities for professional growth and certifications. * Exposure to modern IT tools, automation, and cutting-edge technologies. * A chance to make a real impact on the daily experience of every employee in the company., * Provide tier 1 service desk support, as well as tier 2 technical support to end-users across Windows and macOS environments, both on-site and remotely. * Manage user accounts, access, and authentication via Okta and Microsoft Entra ID (creation, modification, policies, MFA, SSO). * Administer and support SaaS applications, including user provisioning, license management, permissions, and app assignments. * Own and execute the employee on-boarding and off-boarding processes, including device preparation, account setup, access provisioning, and secure deprovisioning. * Support and troubleshoot hardware and peripherals, including laptops, monitors, printers, conference room equipment, headsets, and mobile devices. * Administer and support Microsoft Office 365 applications and Google Workspace (Gmail, Drive, Calendar, Meet) at a basic admin level. * Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner. * Track and manage support tickets through the helpdesk system, ensuring SLAs are met and end-users are kept informed. * Collaborate with InfoSec and IT Operations on security best practices, patching, endpoint protection, and compliance requirements. * Contribute to IT projects, automation initiatives, and process improvements. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)