> Markdown version of [/jobs/ext/4696056-video-noc-operator-level-1](https://www.wearedevelopers.com/jobs/ext/4696056-video-noc-operator-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Video NOC Operator Level 1 - **Company:** IntelStack - **Location:** Madrid, Spain - **Contract:** Temporary contract - **Skills:** Cloud Computing, Communications Protocols, Databases, Computer Literacy, Software Debugging, HTTP Live Streaming, Web Servers, Hyper-V, Intrusion Detection and Prevention, Virtual Private Networks (VPN), MongoDB, MySQL, Nagios, Oracle (Applications), Shell Script, Transmission Control Protocol (TCP), Computer Network Operations, Cyberark, Grafana, Video Protocols, Vmware - **Published:** November 13, 2026 - **Apply:** https://www.jobleads.com/es/job/video-noc-operator-level-1--madrid--eb1ca15b8b8a4540ef8a355cebd4f538f ## About the Role The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability., Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement. Solid knowledge of computer networks, operating systems, and infrastructure. Ability to prioritize tasks and work within timeframes defined by SLAs. Proactive initiative and strong problem-solving skills. Adaptability to learn new tools and technologies. Strong teamwork and attention to detail in high-pressure situations, when needed in major problems. Technical Skills Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming). Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders. Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge. Databases: valuable Oracle, MongoDB or MySQL at level user. Desirable: Knowledge of Cloud Technologies, VmWare and HyperV. Processes & Behavioral Incident Management: Experience in critical incident and crisis coordination. Flexibility: Available for 24/7 shifts and multiple technologies. Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer. ## Description Location: Madrid, Spain- 5 days Onsite Onsite (5 days/week in office) Duration: 9 months General Description The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability. Responsibilities Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies. Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance. Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices. Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA. Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress. Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity. Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates. Requirements Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement. Solid knowledge of computer networks, operating systems, and infrastructure. Ability to prioritize tasks and work within timeframes defined by SLAs. Proactive initiative and strong problem-solving skills. Adaptability to learn new tools and technologies. Strong teamwork and attention to detail in high-pressure situations, when needed in major problems. Technical Skills Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming). Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders. Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge. Databases: valuable Oracle, MongoDB or MySQL at level user. Desirable: Knowledge of Cloud Technologies, VmWare and HyperV. Processes & Behavioral Incident Management: Experience in critical incident and crisis coordination. Flexibility: Available for 24/7 shifts and multiple technologies. Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.