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# IT Help Desk Technician

- **Company:** Acronis Cyber Protect
- **Location:** Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Network Troubleshooting, Microsoft Office, Network Protocols, Remote Desktop Services, Information Technology, Hardware Infrastructure
- **Published:** November 13, 2026
- **Apply:** https://startup.jobs/it-help-desk-technician-acronis-bulgaria-eood-10761390

## About the Role

We are looking for a full-time IT Help Desk Technician to join our team. If you're passionate about technology, solving problems, and providing support, this role is for you!, * 2-3 years of relevant experience in troubleshooting, technical support, and networking issues with proficiency in Windows OS, macOS, remote desktop support tools, and hardware repairs

 * Solid understanding of network protocols, security systems, and Microsoft Office 365
 * Strong communication, problem-solving, and customer service skills, with the ability to document processes clearly and attention to detail
 * Ability to work well in a team environment
 * Project management skills to handle IT-related projects
 * Working knowledge of a range of diagnostic utilities
 * Upper-intermediate English (written and verbal)

## Description

* Technical Support: Offering (1st and 2nd level) support to end-users facing issues with hardware, software, networking, and other computer-related technologies.
 * Troubleshooting: Diagnosing and resolving technical problems, either remotely or in person, prioritizing and scheduling issues, and documenting solutions using the Service Desk platform. When necessary, problems have to be escalated to the appropriately experienced technician.
 * Maintenance: Ensuring the proper functioning of computer systems, conducting regular checks, and performing updates and upgrades as necessary
 * Customer Service: Communicating effectively with customers to understand their problems and provide clear guidance and solutions
 * Project Management: Taking responsibility for IT-related projects, managing timelines, and ensuring deliverables meet quality
 * Configuration and Installation: Setting up and configuring new hardware and software, ensuring that systems are ready for use by end users
 * Operational Control: Contributing to the operational permanent control framework to ensure compliance with internal and external regulations
 * Hardware Repairs: Initial diagnostic, working with the Service center to repair or replace failed hardware components
 * Documentation: Developing and updating support procedures and documentation to reflect the company's latest troubleshooting techniques, solutions, and processes.
 * Asset management
 * Occasional Business trips to fulfill IT deptartment needs