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# IT Support Analyst

- **Company:** Yesterday By Picture More
- **Location:** Leeds, United Kingdom (Remote available)
- **Salary:** £35,000 - £40,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, TCP/IP, Wi-Fi Technology, Software Troubleshooting
- **Published:** November 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-analyst/57563973

## About the Role

* Previous experience in an IT Support, Helpdesk or Service Desk role.
 * Good working knowledge of Microsoft 365, Outlook, Exchange and Microsoft Teams.
 * Experience with Active Directory, Windows 10/11 and general hardware/software troubleshooting.
 * Understanding of networking fundamentals, TCP/IP, Wi-Fi and VPN connectivity.
 * Excellent communication and customer service skills, with a proactive and helpful approach.
 * Strong organisational skills and the ability to manage and prioritise support tickets effectively.

If you're looking to develop your IT support experience within an established professional services environment, we'd love to hear from you., * Active Directory

 * IT Support
 * Microsoft Office
 * Ticketing Systems

## Description

You'll act as the first point of contact for IT queries, resolving technical issues, supporting users across multiple locations and escalating more complex problems where required. You'll also work closely with wider IT teams to ensure users receive an excellent level of support.