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# Sr. Technical Support Engineer, Cortex XSIAM Focused Services (Security Clearance Required)

- **Company:** Palo Alto Networks
- **Location:** Epsom, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, ARM Architecture, Cloud Computing, Data Mining, Software Debugging, Linux, Internet Information Services (IIS), Microsoft Servers, Microsoft SQL Server, System Center Configuration Manager, Networking Basics, Security Software, Security Information and Event Management, Scripting, Google Cloud, Kubernetes
- **Published:** November 13, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/sr-technical-support-engineer-cortex-xsiam-focused-services-security-clearance-required/55863023

## About the Role

QualificationsYour Experience Previous experience with Endpoint Security software is required
Eligibility for a UK Clearance- Must

SIEM experience: Deep understanding of how SIEMs works

Experience in creating custom collections and data parsing

Experience in creating complex correlation rules, reports and dashboard

Experience in integration and implementation of SIEMs

Experience working with EDR tools

Experience with strong communication and customer service skills

Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols

Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)

4+ years of experience as a Support Engineer

Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.

Excellent written and verbal communication skills

Strong customer advocacy skills and experience, along with ability to work in difficult customer situations

Knowledge of Cloud infrastructure- a plus

Experience in incident response- a plus

Experience with scripting- a plus

Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange)- a plus

Fluent English is mandatory. Spanish/ French/ German are an advantage