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# Helpdesk Administrator

- **Company:** Skanska UK PLC
- **Location:** South Lanarkshire, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** November 13, 2026
- **Apply:** https://skanska.avature.net/careers/Login?jobId=6980

## About the Role

* Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system.
 * Good communication skills and good organisation skills.
 * Experience of working directly with client representatives.
 * Good computer skills including use of Microsoft Office, in particular be at an intermediate level.
 * Capacity to meet deadlines.

## Description

We are currently looking for a Helpdesk Administrator who will be responsible for the delivery and administration of the helpdesk.

As the Helpdesk Administrator, you will:

 * Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system 'Concept Evolution'. Tasks may be received by telephone, email, in person or through the CAFM system directly.
 * Generating weekly reports for the Helpdesk Supervisor and/or Manager
 * Chasing direct labour and subcontractor for updates, reports, quotes etc.
 * Tracking compliance with attendance SLA's, intervening to drive supplier and direct labour performance, communicating with customers and escalating performance issues where necessary.
 * Promote a culture of customer service to both internal and external customers.
 * Assisting the Facilities Managers, Helpdesk Supervisor and Helpdesk Manager with all aspects of contract management, supplier management and supplier procurement