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# IT Field Support Engineer (MSP)

- **Company:** Cohesion IT
- **Location:** London, United Kingdom
- **Experience:** Starter
- **Salary:** £25,500 - £28,000
- **Contract:** Permanent contract
- **Skills:** System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Virtual Private Networks (VPN), Network Architecture, Software Deployment, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, Cisco
- **Published:** November 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bae5aae3880d6d3d

## About the Role

* Helpdesk Fluency: Minimum 1-3 years of demonstrable experience operating within a structured helpdesk environment (ideally within an MSP framework).

 * Networking Literacy: Practical, hands-on experience identifying, configuring, and troubleshooting localized network architecture (TCP/IP, DNS, DHCP, VLANs, and VPNs).

 * Communication Excellence: Absolute fluency in the English language (written and verbal) is essential. You must possess the ability to translate complex technical blockers into clear, professional instructions for non-technical stakeholders.

 * Mobility: Willingness and capability to travel dynamically between corporate client locations across Greater London during standard working hours.

Desirable Skills & Qualifications

 * Professional Certifications: Holding active, industry-recognized technical accreditations is highly desirable (e.g., CompTIA A+ / Network+, Security+, Cysa+, Cisco CCNA, Microsoft Certified: Modern Desktop Administrator, or equivalent).

 * Advanced Hardware Sourcing: Experience working with premium hardware ecosystems (such as Poly/HP enterprise unified communications systems or TP-Link business portfolios) is an advantage.

## Description

We are expanding our core technical tier and are seeking a proactive, client-facing IT Field Support Engineer to take manual ownership of end-user infrastructure, localized network ticketing, and hardware deployment cycles.

The Role & Key Responsibilities

Operating in a fast-paced, fluid MSP environment, you will deliver both remote helpdesk resolution and on-site engineering intervention across our central London client real estate portfolio.

 * Infrastructure & Helpdesk Execution: Manage, diagnose, and resolve Tier 1 and Tier 2 service tickets encompassing desktop environments, operating systems, hardware provisioning, and software deployment.

 * Networking & Connectivity Management: Provide on-site configuration, troubleshooting, and maintenance of local networking hardware, including routers, switches, firewalls, and business-grade Wi-Fi access points.

 * Client-Facing Representation: Attend client sites directly to execute dynamic technical tasks, build strong technical rapport, and deliver seamless communication under critical operational timelines.

 * Data & System Hygiene: Maintain immaculate documentation of network topography, asset profiles, client credentials, and internal ticket logs within our internal documentation systems.