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# Senior IT Service Desk Agent | End-User Support & IT Ops

- **Company:** Quality & Reliability S.A. (QnR)
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Laptops
- **Published:** November 13, 2026
- **Apply:** https://www.jobleads.com/es/job/senior-it-service-desk-agent-end-user-support-it-ops--barcelona--e5388738b7e0563e50dc9b2d1d6d51d70

## About the Role

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to join the ICT team and support end users across a European contract. The role focuses on first-line desk support, device management, and application assistance in a fast-paced environment.

The position requires at least 5 years of experience in ICT service desk, strong English, and hands-on knowledge of Windows 11, desktops, laptops and printers. Standard 40-hour weeks with occasional outside-hours work.

## Description

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to join the ICT team and support end users across a European contract. The role focuses on first-line desk support, device management, and application assistance in a fast-paced environment.

The position requires at least 5 years of experience in ICT service desk, strong English, and hands-on knowledge of Windows 11, desktops, laptops and printers. Standard 40-hour weeks with occasional outside-hours work.