> Markdown version of [/jobs/ext/4698302-payments-change-management-lead-gps-ops](https://www.wearedevelopers.com/jobs/ext/4698302-payments-change-management-lead-gps-ops). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Payments Change Management Lead - GPS Ops - **Company:** HSBC France - **Location:** Courbevoie, France - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Global Positioning Systems (GPS), Microsoft Office, ISO 20022 Standard - **Published:** November 13, 2026 - **Apply:** https://dejobs.org/x/x/D9DB257BB1974803AB1491551886A220/job/ ## About the Role * Fluency in both French and English in speaking and writing * Sound understanding of end-to-end Payment journeys from the point of client initiation to local clearing and settlements. * Knowledgeable in SWIFT MT, ISO 20022 message types and message processing through Global payment engine (GPE) * Possess excellent change management skills and strong business analysis practice. * Experience in managing the strategic projects and implementation at the regional/global level. * Possess good knowledge of Global payments solutions (GPS) Products and flair for operations. * Analytical spirit with particular attention to problem solving * Ability to manage transformations and change on a day-to-day basis * Practical knowledge of MS Office * A highly independent and structured way of working * Self-starter, own and manage individual program work streams. * Ability to listen and learn * Organised and disciplined ## Description At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. Being part of HSBC in France,you'll help evolve and grow our business. Are you self-driven and eager to facilitate customer experience in the domain of payments? Do you have a knowledge and interest in the evolving payments products in changing environment? Do you enjoy working on a complex service through all types of payments products?If you answered yes to any of these questions, we want to hear from you! What you will do: * In the role you will functionally lead and mentor Payments Business Analysts, overseeing requirement elicitation, solution design, and impact analysis for all Payment driven and configuration-led changes. * Ensure Payment driven changes are well-implemented, risk-assessed, and comply with enterprise architecture and design principles. * Guarantee the optimal efficiency of the services provided by the business Analysts team and ensure stakeholder management. In this role you will: * Work as a Payments change ambassador to review business requirements and implement them in production with nil incidents * Collaborate closely with various business stakeholders, solution architects, testing teams, and production support to ensure accurate and timely delivery of change initiatives. * Manage the team of business analysts functionally and ensure their deliveries are as per the expectations. * Act as a coordinator, a single point of contact and an escalation point for any incident/operational event, working closely with the teams across geographies. * Contribute to, and lead the team through, the change initiatives coming from the business or regulator, working hand in hand and demonstrating the collaboration between Operations, Product, Transformation and Technology. * Support the Payments transformation agenda by contributing to the initiatives enabling the simplification of the processes in line with the Leadership Principles * Actively work on the best customer experience by ongoing cooperation with Global payments solutions (GPS) Product, Client Services, MSS Operations, Securities services and trade teams * Coordinate with the production support team on release readiness, regression impacts, and post-deployment validation. * Provide governance over change requests (CRs) and work closely with Change Control Boards (CCBs) to prioritize and approve changes. * Support UAT planning and execution through walkthroughs, test scope alignment, and change validation. * Work towards maintaining and improving the Straight through Processing (STP) percentage of the High value payments. * Monitor key metrics around change delivery (velocity, defect leakage, SLA adherence) and implement continuous improvement initiatives.