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# Inhouse Salesforce Consultant

- **Company:** AutoScout24 Nederland B.V.
- **Location:** München, Germany
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, Business Systems, Customer Data Management, Cloud Services, Salesforce.Com, Large Language Models
- **Published:** November 13, 2026
- **Apply:** https://job-boards.greenhouse.io/autoscout24/jobs/8202260003

## About the Role

* 4-7+ years of Salesforce consulting, CRM consulting, or Business Systems Analyst experience
 * Strong understanding of Salesforce Sales and Service Cloud, with experience in additional Salesforce products and Agentforce considered a strong plus
 * Experience delivering cross-functional CRM projects
 * Ability to translate business requirements into technical solutions
 * Strong stakeholder management and communication skills
 * Experience working with Agile methodologies
 * Understanding of CRM integrations and enterprise system architecture
 * Salesforce certifications (Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or similar) are a plus
 * Experience with Salesforce Flow, reporting, and automation is highly desirable
 * Familiarity with Revenue Operations, Customer Care, or Go-to-Market processes is a plus

Success Metrics

 * Successful delivery of Salesforce projects on time and within scope
 * High stakeholder satisfaction and CRM adoption across business teams
 * Improved process efficiency through automation and reduced operational complexity
 * High platform stability and solution quality
 * Effective use of AI (e.g., LLMs and Salesforce AI capabilities) to improve requirements engineering, solution design, documentation, and personal productivity
 * Continuous adoption of Salesforce innovations, including Agentforce and AI capabilities, that create measurable business value

If this description resonates with you, but you're unsure whether your skills meet our requirements, we value personality, ambition, and an open-minded outlook. Don't hesitate to get in touch and tell us about your unique strengths.

## Description

* Act as the internal Salesforce expert and trusted advisor for business stakeholders
 * Consult departments on how to best leverage Salesforce to achieve their business objectives
 * Design and optimize CRM processes across Sales, Service, Customer Success Management and other business functions
 * Ensure solutions follow Salesforce best practices and align with the overall Autoscout CRM strategy
 * Identify opportunities for process optimization, automation, and continuous improvement

Project Management

 * Lead Salesforce-related projects from discovery through implementation and rollout
 * Define project scope, timelines, milestones, and deliverables
 * Coordinate implementation activities across business and technical teams
 * Drive prioritization of Salesforce initiatives together with stakeholders
 * Ensure successful adoption of new functionality

Business Analysis & Solution Design

 * Gather, document, and challenge business requirements
 * Translate business needs into functional specifications and user stories
 * Evaluate solution alternatives and recommend the best approach considering business value, complexity, and long-term maintainability
 * Collaborate with development teams throughout implementation
 * Validate and test that delivered solutions meet business objectives

Change Management

 * Evaluate change requests and enhancement proposals
 * Assess impacts across business processes and integrated systems
 * Coordinate user acceptance testing
 * Support rollout planning and user enablement
 * Communicate changes effectively across stakeholder groups

Data & Reporting

 * Ensure CRM data structures support business reporting requirements
 * Collaborate with Analytics teams to improve reporting capabilities
 * Support dashboard and KPI development
 * Promote data quality and governance across the organization

Innovation & Continuous Improvement

 * Evaluate new Salesforce capabilities including AI, Agentforce, automation, and platform features
 * Identify opportunities to simplify processes and improve user experience
 * Drive continuous optimization of CRM capabilities