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# ICT Support Technician

- **Company:** St Thomas More Catholic School
- **Location:** Willenhall, United Kingdom
- **Salary:** £14,560 - £22,880
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Networking Basics, Software Engineering, Data Logging, Microsoft Deployment Toolkit, Connectivity Problems, Office365, Microsoft InTune, Laptops
- **Published:** November 13, 2026
- **Apply:** https://www.wmjobs.co.uk/job-apply/282092/ict-support-technician-first-line-ref-tv20926?LinkSource=JobDetails

## About the Role

* GCSE Grade C/4 or above in English and Mathematics (or equivalent)
 * Experience of Active Directory user account administration
 * Good working knowledge of Microsoft Windows 11 and Microsoft 365 applications
 * Knowledge of basic networking principles and printer support
 * Experience supporting Microsoft Teams and audio-visual equipment
 * Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical users
 * Strong organisational skills, with the ability to prioritise workload and manage multiple support requests
 * A logical and methodical approach to troubleshooting and problem-solving
 * The ability to work effectively both independently and as part of a team
 * A commitment to safeguarding and promoting the welfare of children and young people

Desirable:

Experience of working within a school or educational environment

Experience of MDT, Intune and SCCM

Experience of providing first-line IT support or working within a customer-focused technical support environment

Experience of using IT service desk or helpdesk/ticketing systems Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation

A willingness to learn new technologies and develop technical skills

## Description

The Governing Body are seeking to appoint a motivated, reliable and customer-focused individual to the post of ICT Support Technician (First Line).

This is an excellent opportunity for a candidate who is passionate about providing high-quality IT support and excellent customer service. The successful candidate will play a key role in ensuring that staff and students receive timely technical assistance, helping to maintain a reliable and effective ICT service across the school.

The Role

The successful candidate will provide first-line ICT support to staff and students, including:

 * Responding to and resolving first-line IT support requests in a professional and timely manner
 * Setting up, configuring and maintaining printers, including replacing consumables and providing first-line support for printer-related issues
 * Setting up, configuring and deploying desktop PCs, laptops and mobile devices, and providing first-line support for associated hardware and software issues
 * Assisting users with logon issues and resetting passwords where appropriate
 * Diagnosing and resolving basic hardware, software and network connectivity issues, escalating more complex incidents where appropriate
 * Logging, updating and managing support requests using the school's helpdesk system
 * Supporting users with Microsoft 365 applications and services
 * Providing support for classroom technology, printers and audio-visual equipment to minimise disruption to teaching and learning
 * Providing ICT support for assemblies, school events, presentations and online meetings, including Microsoft Teams
 * Carrying out routine maintenance, software updates and basic system checks to ensure ICT equipment remains operational
 * Maintaining the ICT asset register, ensuring assets are accurately recorded as they are deployed, relocated or disposed of
 * Working closely with senior ICT staff to maintain a high-quality ICT service and contribute to continuous service improvements