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# Product Support Engineer (Mechanical)

- **Company:** Matchtech
- **Location:** Poole, United Kingdom
- **Salary:** £38,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Data Analysis, SolidWorks (CAD), Microsoft Office, SC Clearance, Creo
- **Published:** November 13, 2026
- **Apply:** https://www.cv-library.co.uk/job/225830999/product-support-engineer-mechanical

## About the Role

* Experience in product support, design, manufacturing or production engineering
 * Degree-level qualification in Electrical Engineering, Manufacturing Engineering or a related discipline, or equivalent practical experience
 * Experience working within a complex manufacturing environment, preferably in the defence and security sector
 * Strong technical analysis, problem-solving and root-cause investigation skills
 * Practical experience using CAD software, ideally SolidWorks or Creo
 * Understanding of product lifecycle management, engineering change control and manufacturing processes
 * Good working knowledge of Microsoft Office
 * Clear communication skills, strong organisation and the ability to manage competing deadlines
 * Eligibility to obtain SC clearance, If you are an experienced Product Support Engineer with a background in mechanical product support, manufacturing or production engineering, and are confident using SolidWorks or Creo, apply now to make a meaningful impact on complex products and technical solutions.

## Description

Our client, a growing organisation within the defence and security manufacturing sector, is seeking a Product Support Engineer (Mechanical) to join its Production Engineering function on a permanent basis. The role will support products throughout their lifecycle, helping to improve reliability, quality, cost and performance across a complex manufacturing environment., * Investigate complex technical and manufacturing issues, using data analysis and root-cause investigation to identify effective solutions

 * Improve product reliability, performance and service life through practical engineering improvements
 * Support cost reduction and manufacturing efficiency initiatives
 * Provide engineering support for new product introduction and product development activities
 * Manage engineering changes, technical requests and product support documentation
 * Work with Engineering, Operations, Quality, Supply Chain, Project Delivery and Customer Support teams
 * Translate customer feedback into product and process improvements
 * Prepare technical information and represent Product Support at engineering and project review meetings, * A permanent opportunity within a specialist defence and security manufacturing environment
 * The opportunity to influence product reliability, quality, efficiency and performance
 * Collaborative working with multidisciplinary engineering and operational teams
 * Scope to contribute to continuous improvement and new product introduction projects