> Markdown version of [/jobs/ext/4699608-senior-it-unified-communications-engineer](https://www.wearedevelopers.com/jobs/ext/4699608-senior-it-unified-communications-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT & Unified Communications Engineer

- **Company:** Technical Resources Ltd
- **Location:** Bath, United Kingdom (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Cyber Security, Networking Hardware, Routing, Transmission Control Protocol (TCP), Firewalls (Computer Science), Information Technology, Tools for Reporting
- **Published:** November 13, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-D8C179723BCFFF259E/

## About the Role

* Technical Skills: Strong working knowledge of Microsoft 365 and Windows environments; practical experience with TCP/IP Networking, switching, routing, Firewalls and fault diagnosis; proven experience supporting or deploying business telephony or Microsoft Teams voice solutions.
 * Project/Operational Scope: Demonstrated ability to take independent technical ownership of customer projects through to successful handover, working alongside project managers, colleagues and third-party suppliers.
 * Soft Skills: Excellent verbal and written communication, strong customer service ethos, sound judgement and a collaborative approach to team working.
 * Mobility & Eligibility: Full UK Driving Licence and Right to Work in the UK; willingness to travel to customer sites nationally with occasional overnight stays.

Desirable:

 * Certifications: Microsoft, networking, telephony or vendor certifications relevant to the UC and IT infrastructure space.
 * Platforms: Experience with Microsoft Teams Phone Direct Routing, AudioCodes or alternative SBC platforms, Zoom, 8x8, GoTo Connect, 3CX, Yealink video conferencing, call recording and call reporting platforms.
 * Sector Background: Prior experience delivering meeting room AV and hardware installations; familiarity with cloud infrastructure and security technologies; experience mentoring junior engineers.

## Description

Are you an experienced Senior IT & Unified Communications Engineer looking for your next opportunity?

Technical Resources is partnering with a well-established and fast-growing unified communications and collaboration solutions provider, serving business customers across the UK with a global reach, to hire a Senior IT & Unified Communications Engineer. In this role, you will take full technical ownership of complex support incidents and customer-facing projects, delivering second and third-line engineering across IT infrastructure, business telephony, and UC platforms.

This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality unified communications and collaboration solutions across UK projects., * Second & Third-Line Technical Support: Take end-to-end ownership of complex incidents for business customers, diagnosing faults and driving resolution while managing expectations and communicating progress clearly against agreed SLAs.

 * UC & IT Platform Engineering: Install, configure, maintain and troubleshoot Microsoft 365, Windows environments, Microsoft Teams Phone, Teams Rooms, Zoom, 8x8, GoTo Connect, 3CX and related unified communications platforms independently.
 * Onsite Project Delivery: Lead technical delivery of customer site installations including phone systems, meeting room AV, display technology, networking equipment and associated infrastructure - planning, configuring, testing and commissioning prior to handover.
 * Technical Documentation & Handover: Produce and maintain accurate configuration records, technical documentation and customer handover packs to a consistently high standard.
 * Quality, Compliance & Knowledge Sharing: Adhere to company quality, H&S and information security procedures; provide guidance and mentoring to less experienced engineers and maintain current vendor expertise., * Experience: Significant hands-on experience in a senior IT, communications or technical engineering role, supporting business customers at second and third-line level.