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# Major Incident Manager and Incident/ Change Analyst

- **Company:** LA International
- **Location:** Wokingham, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Information Technology, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.lainternational.com/careers/major-incident-manager-incident-change-analyst-united-kingdom-151765_1794493126-29206?navigation=true

## About the Role

Strong technical understanding of IT infrastructure and applications.
· Excellent communication and stakeholder management.
· Ability to stay calm under pressure.
· Analytical thinking and problem solving mindset.
· Experience with ITIL frameworks (especially Incident, Problem, Change).

Essential skills/knowledge/experience:

 * Have worked as Major Incident manager for atleast 6-10 yrs.
 * Knowledge of other ITIL processes like Change management, Problem management etc
 * Flexible to perform change manager/ analyst role incase of no Major Incidents during the shift.
 * Good in process documentation
 * Good understanding of IT infrastructure and Applications
 * Expertise in ServiceNow and MIM workbench