> Markdown version of [/jobs/ext/4699626-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/4699626-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Yolk Recruitment Ltd
- **Location:** Ebbw Vale, United Kingdom
- **Salary:** £35,000 - £37,500
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Antivirus, Microsoft Online Services, Microsoft Outlook, Multi-Factor Authentication, Identity and Access Management, Microsoft Software, Networking Basics, Microsoft SharePoint, Software Vulnerability Management, Windows Desktop, Microsoft InTune
- **Published:** November 13, 2026
- **Apply:** https://www.cv-library.co.uk/job/225834577/it-support-engineer

## About the Role

* Experience in an IT support, helpdesk or desktop-support role.
 * Strong Windows desktop troubleshooting skills.
 * Practical Microsoft 365 support experience.
 * Working knowledge of Active Directory or Entra ID.
 * Exposure to Microsoft Defender or related endpoint-security tooling.
 * Basic networking knowledge.
 * Strong customer service, communication and troubleshooting skills.
 * Experience supporting remote or multisite users.
 * The ability to travel occasionally within the UK.

## Description

* Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
 * Triage and resolve incidents according to priority and business impact.
 * Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
 * Administer users and access through Active Directory and Entra ID.
 * Support MFA, Conditional Access, Intune and Microsoft Defender.
 * Complete joiner, mover and leaver processes.
 * Assist with patching, endpoint compliance and vulnerability remediation.
 * Maintain accurate asset, licence, subscription and telecoms records.
 * Work with senior IT colleagues and external suppliers on more complex incidents.
 * Improve documentation, knowledge articles and support processes., * Work with a modern Microsoft technology stack.
 * Gain further exposure to cloud identity, endpoint management and security.
 * Take genuine ownership of incidents and user outcomes.
 * Join a collaborative, forward-thinking IT team.
 * Build experience relevant to senior support, infrastructure, cloud or security positions.