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# Level 1 IT Support Engineer

- **Company:** Ncc It Services
- **Location:** Newry, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cloud Computing, Cyber Security, Computer Networks, Software Engineering, Windows Client
- **Published:** November 13, 2026
- **Apply:** https://www.nccits.com/were-hiring-level-1-it-support-engineer

## About the Role

* Good working knowledge of Windows 10/11 and Microsoft 365 administration.
 * Foundational understanding of networking concepts and IT troubleshooting.
 * Excellent verbal and written communication skills with a strong focus on customer service.
 * Previous experience in an IT support, service desk, or MSP environment is desirable.
 * A proactive attitude and strong willingness to learn new technologies.
 * Full, valid UK or Irish driving licence (required for reliable commuting and occasional local equipment drop-offs/collections).

## Description

Due to continued growth and expansion of our customer base, we are looking for an enthusiastic and motivated Level 1 IT Support Engineer to join our growing technical team. This is an ideal opportunity for someone with a genuine passion for technology who enjoys troubleshooting, supporting customers, and building their technical skills in a fast-paced MSP environment., * Provide responsive first-line technical support to business customers via phone and remote tools.

 * Troubleshoot Windows 10/11, Microsoft 365, Outlook, and general hardware/software issues.
 * Log, prioritise, manage, and resolve helpdesk support tickets within agreed SLAs.
 * Assist with user account administration, new device setups, and basic networking tasks.
 * Proactively monitor customer systems using remote management tools.
 * Escalate complex technical issues to senior engineers while maintaining clear customer communication.