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# Commodities Technical - Application Support Analyst - Vice President

- **Company:** Citigroup Inc.
- **Location:** London, United Kingdom (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Batch Processing, Relational Databases, Disaster Recovery, Middleware, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Runbook, Shell Script, Software Deployment, SQL Databases, Working Model 2D, Scripting, Grafana, Juniper, Static Data, Splunk
- **Published:** November 13, 2026
- **Apply:** https://citi.wd5.myworkdayjobs.com/2/job/London--United-Kingdom/Commodities-Technical---Application-Support-Analyst---Vice-President--_261009186/apply

## About the Role

* A key requirement for this role is proven, experience with the Openlink application.

 * Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture).
 * A strong understanding of risk and pnl and supporting Risk management platforms.
 * Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
 * Proficiency in Middleware technologies such as Solace.
 * Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.
 * Excellent analytical, problem-solving, and critical-thinking skills.
 * Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.
 * Ability to perform effectively in a high-pressure, fast-paced trading environment.
 * Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.
 * Familiarity with the ITIL framework and best practices for incident, problem, and change management.
 * Previous experience working directly with traders and front-office staff.

## Description

We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users.

What will you do:

 * Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem.
 * Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations.
 * Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms.
 * Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
 * Support global critical front office risk batches and End of day batch processing.
 * Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
 * Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.
 * Participate in a rotational on-call schedule to weekend support and bank holiday coverage.
 * Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks.
 * Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
 * Identify opportunities for process improvements and automation to enhance system stability and support efficiency.