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# Technical Support Specialist - IMI Level 4 EV Qualified Mandatory

- **Company:** Reed
- **Location:** Bedford, United Kingdom
- **Experience:** Expert
- **Salary:** £40,000 - £50,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Protocols
- **Published:** November 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-support-specialist-imi-level-4-ev-qualified-mandatory/57562318

## About the Role

IMI Level 4 Electric/Hybrid Vehicle Qualification (or equivalent)

 * Strong knowledge of EV systems and diagnostics
 * Automotive diagnostic and fault-finding experience
 * Experience within technical support, workshop, field service or engineering environments
 * Understanding of vehicle electrical systems and architecture
 * Strong communication and problem-solving skills
 * Ability to manage multiple technical cases simultaneously

Ideal Backgrounds

 * IMI Level 4 EV Technician
 * Master Technician
 * Diagnostic Technician
 * Technical Support Engineer
 * Automotive Technical Specialist
 * Field Service Engineer
 * EV Specialist Technician
 * Warranty Engineer
 * Dealer Technical Support Specialist

Please note: IMI Level 4 EV Qualification is a mandatory requirement for this position. Applications without this qualification are unlikely to be progressed., * Adaptability

 * Communication Skills
 * Coordination Skills
 * Customer Service
 * English Language Proficiency
 * Microsoft Windows OS
 * Network Protocols
 * Problem Solving
 * Self-Motivation
 * Technical Support

## Description

IMI Level 4 EV Qualified Technical Case Support Specialist (Level 1), Acting as the first point of contact for dealer technical support, you will:

 * Manage and resolve technical cases across the UK dealer network
 * Support engineers and retailers with diagnostics and fault-finding
 * Escalate complex cases to specialist engineering teams
 * Support warranty investigations and technical enquiries
 * Assist with Technical Service Bulletins and troubleshooting documentation
 * Support product quality improvement initiatives
 * Maintain accurate technical case records and reporting
 * Work closely with engineering, quality, warranty and customer support teams