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# Help Desk Analyst - London - £35 - £45k + Bonus + Benefits

- **Company:** Ben Turner
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Salary:** £35,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Desktop Computing, Information Technology Operations, Virtual Desktops, Virtual Environment, Information Technology, Performance Monitor
- **Published:** November 13, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-5A05366B0D9D946F6A/

## About the Role

* 2-3 years' hands-on experience in an IT Help Desk or Desktop Support role within a corporate environment.
 * Good troubleshooting and problem-solving skills.
 * Experience providing first-line technical support and managing helpdesk requests.
 * A strong customer service approach, with excellent communication and interpersonal skills.
 * The ability to manage and prioritise a varied workload, working both independently and as part of a team.
 * A proactive approach, with a willingness to learn and develop technical knowledge.

Desirable:

 * Experience working within a financial services or banking environment.
 * Exposure to iSeries computer operations.
 * Experience supporting Microsoft 365, including Outlook and Teams.
 * Familiarity with physical and virtual desktop environments.
 * Microsoft certifications or relevant technical training., * A-Levels or GCSEs (or equivalent) essential., The successful candidate will be approachable, organised and service-oriented, with a genuine interest in technology and helping colleagues resolve IT issues. They will have a positive attitude, strong attention to detail and the ability to communicate technical information clearly to non-technical users.

## Description

We are looking for a proactive and customer-focused Help Desk Analyst to join our IT team, providing first-line technical support to colleagues across our London and Amsterdam offices.

This is a varied, hands-on role within a corporate IT environment, offering exposure to a broad range of desktop technologies, systems administration and IT operations. You will be responsible for responding to technical queries, troubleshooting issues, supporting IT infrastructure and ensuring colleagues receive an efficient and professional IT support service., * Provide first-line IT support, escalating more complex issues to second-line support or the appropriate technical teams where necessary.

 * Respond to technical queries and troubleshoot problems relating to desktop systems, applications and software.
 * Monitor and manage the IT helpdesk system, ensuring support requests are handled within agreed Service Level Agreements (SLAs).
 * Log, prioritise and qualify support requests, ensuring sufficient information is captured and all outstanding issues are monitored through to resolution.
 * Assist with IT computer operations, including support for iSeries systems.
 * Set up, configure and deploy desktop PCs, including physical and virtual environments, together with associated hardware and peripherals.
 * Assist with the installation, deployment, removal and troubleshooting of IT systems and equipment.
 * Provide guidance and support to colleagues on the use of desktop applications, software and IT systems.
 * Provide Microsoft 365 support, particularly across Outlook and Microsoft Teams.
 * Maintain accurate IT helpdesk records, system inventories and asset management records.
 * Monitor and maintain stocks of IT hardware, equipment and consumables.
 * Assist with IT reporting and helpdesk performance monitoring.
 * Provide cover for other members of the IT Help Desk team when required.
 * Undertake general IT administration and other ad hoc duties as required.