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# Group IT Support Engineer - Hybrid

- **Company:** Kaizen Talent Solutions
- **Location:** Oxford, United Kingdom
- **Salary:** £38,000 - £48,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Wide Area Networks, Computer Network Technologies, Microsoft InTune, SC Clearance, Operational Systems
- **Published:** November 13, 2026
- **Apply:** https://www.cv-library.co.uk/job/225834434/group-it-support-engineer-hybrid

## About the Role

* Commercial IT support background (1st/2nd-line stepping up to 3rd-line) across multi-site environments.
 * Hands-on proficiency in Windows 10/11 deployment/management (e.g., Intune), Microsoft 365, Active Directory/Entra ID, and core networking fundamentals.
 * Proactive, visible working style-happy to get out from behind the desk, walk the floor, and spot issues early.
 * Clear, reassuring communicator with a methodical, disciplined approach to procedures and documentation.
 * Full UK driving licence, access to own transport, and willingness to travel to UK sites when needed.

Security & Vetting Due to the sensitive nature of operations, applicants must be permanently resident in the UK for at least the past 5 years and hold or be able to pass enhanced background screening (BPSS/DBS and UK security vetting such as NPPV/SC clearance).

## Description

Be the cornerstone of our client's internal IT team, working side-by-side with the Head of IT to deliver responsive, high-impact support across our key UK hubs.

Joining a fast-growing, well-backed UK B2B services group providing mission-critical technical and regulatory assurance nationwide, you will play a vital role in building a self-sufficient internal IT function. Acting as a key technical point of contact, as Group IT Support Engineer you will deliver 1st to 2nd/3rd-line support both remotely and desk-side, taking full ownership of issues from triage through to resolution while communicating clearly with colleagues at every stage., * Service Desk & User Support: Triage and resolve 1st to 2nd/3rd-line tickets against SLAs; manage starter/leaver provisioning and deliver calm, jargon-free support remotely and in person.

 * On-Site Presence & Infrastructure: Maintain a regular presence (2-3 days/week) at your regional hub, travelling to other UK sites for urgent issues or planned hardware, network, and workstation deployments.
 * Systems & Security Administration: Administer M365, Exchange Online, Active Directory/Entra ID, Group Policy, local networking (LAN/WAN, VPN, DNS/DHCP), endpoint security, and scheduled patching.
 * Process Discipline & Documentation: Follow strict change control procedures around sensitive operational systems; maintain accurate asset registers, SOPs, and user guides.