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# NOC Analyst (Mid-Level)

- **Company:** NTT DATA Corporation
- **Location:** Springfield, VA, United States
- **Experience:** Experienced
- **Salary:** $96,492 - $144,738
- **Contract:** Permanent contract
- **Skills:** Border Gateway Protocol, Cloud Computing, Configuration Management, CompTIA Network+, CompTIA Security+, Cyber Security, Network Congestion, Continuous Availability, Dynamic Host Configuration Protocol, Distributed Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Network Monitoring, Routing, Network Service, Open Shortest Path First (OSPF), TCP/IP, Virtual Local Area Networks, Wide Area Networks, Diagnostic Tools, Load Balancing, Computer Network Operations, Firewalls (Computer Science), Juniper, Low Latency, Cisco, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1450271500/?locale=en_US

## About the Role

* Minimum 6 years of enterprise NOC, network operations, troubleshooting, or incident restoration experience.
 * Active network or cybersecurity certification such as Cisco CCNA, CompTIA Network+, CompTIA Security+ CE, Juniper JNCIA, or equivalent qualification validated against the assigned 8140 work role.
 * Ability to work on-site in Springfield, VA, including rotating shifts, nights, weekends, and federal holidays as needed to support 24x7x365 operations.
 * Active Top Secret Security Clearance, * Strong TCP/IP, BGP/OSPF fundamentals, VLANs, routing/switching, DNS/DHCP, firewalls, VPNs, load balancing, and packet-level troubleshooting.
 * Experience in geographically distributed enterprise operations, circuit-provider escalations, cloud connectivity, Cisco/Juniper networks, and ServiceNow.
 * Clear written and verbal communication, accurate ticket documentation, adherence to standard operating procedures, and effective coordination during time-sensitive incidents.

## Description

Help ensure the continuous availability and performance of our client's enterprise network infrastructure. You'll perform advanced network monitoring, troubleshoot complex connectivity and performance issues, support incident resolution, and coordinate restoration efforts across geographically distributed environments. This role offers the opportunity to work with enterprise-scale networking technologies while directly supporting the operational resilience of critical security systems. Provide Tier 2 investigation and resolution of enterprise LAN/WAN incidents, restoring network services and sustaining network operational performance., * Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.

 * Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute authorized restoration procedures.
 * Coordinate service restoration with infrastructure teams, telecommunications providers, cloud operations, and external vendors.
 * Track incident lifecycle, technical findings, workarounds, root-cause inputs, and restoration steps in ServiceNow or comparable ITSM tools.
 * Escalate specialized engineering issues while supporting junior analyst coaching, shift coordination, and effective operational handoffs.
 * Implement preapproved operational changes where authorized and comply with formal change/configuration management and security processes.