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# Network Engineer Support

- **Company:** Hays Specialist Recruitment LLC
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Border Gateway Protocol, Cisco PIX, Cisco IOS, Cisco Routers, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Enhanced Interior Gateway Routing Protocol, Virtual Private Networks (VPN), Network Security, Network Configuration and Change Management, Network Connections, Network Monitoring, Routing, Open Shortest Path First (OSPF), TCP/IP, Wireshark, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, Wi-Fi Technology, Network Routers, Computer Networking Systems, Computer Network Operations, Nx-os, Firewalls (Computer Science), Information Technology, SolarWinds (Software), Wireless Technologies, Fortinet, Cisco, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.hays.com/en-US/job-detail/network-engineer-support--north-carolina_1187390

## About the Role

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.

 * CCNA Certification (required or strongly preferred).
 * 3+ years of experience supporting enterprise network environments.
 * Hands-on experience with:
o Cisco Routers and Switches
o VLANs
o TCP/IP
o DNS and DHCP
o Routing Protocols (OSPF, EIGRP, BGP exposure)
o Wireless Networking (Cisco WLC, Meraki, or similar)

 * Experience troubleshooting LAN/WAN connectivity issues.
 * Familiarity with network monitoring and ticketing tools.
 * Strong understanding of network security fundamentals.
 * Excellent communication and customer support skills.
 * Experience supporting large enterprise or customer-facing network environments.
 * Exposure to Palo Alto, Cisco ASA, or Fortinet firewalls.
 * Experience with SD-WAN technologies.
 * Knowledge of cloud networking concepts within AWS, Azure, or GCP.
 * Experience working in a Network Operations Center (NOC) environment.
 * CCNP coursework or ongoing certification path is a plus.

Technical Skills
Networking

 * Cisco IOS / NX-OS
 * LAN/WAN
 * TCP/IP
 * VLANs
 * STP
 * OSPF
 * BGP
 * VPN

Tools & Monitoring
*SolarWinds

 * Cisco Prime
 * ThousandEyes
 * Wireshark
 * ServiceNow

Wireless

 * Cisco Wireless Controllers
 * Meraki
 * Enterprise Wi-Fi Support

## Description

We are seeking a Network Engineer Support professional to join its Enterprise Network Operations team. This role is ideal for a CCNA-level Network Engineer with hands-on experience supporting Cisco networking environments and maintaining enterprise network infrastructure.
The successful candidate will be responsible for monitoring, troubleshooting, and supporting LAN/WAN, routing, switching, and wireless technologies across a large-scale production environment. This individual will work closely with network engineering, operations, and infrastructure teams to ensure optimal network performance, availability, and security.

 * Provide day-to-day support and maintenance of enterprise network infrastructure.
 * Monitor network performance and proactively identify and resolve issues.
 * Troubleshoot network connectivity problems involving routers, switches, firewalls, VPNs, and wireless networks.
 * Support Cisco networking technologies including routing, switching, and wireless platforms.
 * Respond to incidents and service requests within defined SLAs.
 * Perform network configuration changes, upgrades, and patching activities.
 * Assist with hardware deployments, installations, replacements, and lifecycle management.
 * Maintain accurate network documentation, diagrams, and operational procedures.
 * Collaborate with cross-functional IT teams to support business-critical applications and services.
 * Participate in network change management and incident response processes.
 * Escalate complex issues to senior engineers as needed.