> Markdown version of [/jobs/ext/4700138-licensing-technician](https://www.wearedevelopers.com/jobs/ext/4700138-licensing-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Licensing Technician - **Company:** City and County of Denver - **Location:** Denver, CO, United States - **Salary:** $46,862 - $70,304 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Web Applications - **Published:** November 13, 2026 - **Apply:** https://denver.wd1.myworkdayjobs.com/CCD-denver-denvergov-CSC_Jobs-Civil_service_jobs-Police_Jobs-Fire_Jobs/job/Downtown-Denver/Licensing-Technician_R0083535-1 ## About the Role Our ideal candidate has demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office. Our candidate will be flexible, be able to identify and develop efficient practices and procedures and is patient and focused on listening to customers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, and taking initiative. Our ideal candidate has some or all the following experience, skills, and characteristics: * Previous experience within the construction field helpful * An understanding of how to research and apply municipal codes and statutes * Excellent customer service and problem solving skills * Ability to learn quickly * Familiar with the following software programs: Accela Permit Tracking System (helpful, not required), Microsoft Outlook, Word and Excel * Efficiently demonstrates excellent time/work management skills * Works well under pressure and able to multitask * Strong attention to detail and highly organized Required Minimum Qualifications * Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. * Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work. * Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. * License/Certifications: None, Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. ## Description BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD. The Licensing Technician will need to be comfortable and adept at working within a web-based system and explaining city licensing rules, regulations, and state statutes to customers. Key responsibilities will include: * Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents * Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure * Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals * Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files * Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents * Stocking counter with adequate forms and other required materials * Performing other related duties as assigned or requested