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# Desktop Support Technician

- **Company:** Leidos, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $52,000 - $94,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Software Applications, Middleware, Image Management, Information Technology Operations, Virtual Private Networks (VPN), System Center Configuration Manager, Office Suite, Public Key Infrastructure, Smart Cards, User Provisioning Software, Data Logging, Wireless Devices, Microsoft InTune, CIS Benchmarks, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://jobs.military.com/career/397422/desktop-support-technician-virginia-va-arlington

## About the Role

* Requires a High School Diploma or equivalent and a minimum of 5+ years of relevant IT desktop/technical support experience (additional years of relevant experience or an Associate's/Bachelor's degree in an IT field will be accepted in lieu of experience). \n, * Proven experience troubleshooting Windows operating systems (Windows 10/11 Enterprise), Microsoft 365/Office suite, DoD security baselines, and commercial desktop applications. \n
 * Experience with Active Directory administration, account unlocking, and permissions management. \n
 * Hands-on experience troubleshooting PKI certificates, CAC/Smart Card middleware, and DoD-approved secure VPN solutions. \n
 * Solid working knowledge of Layer 1 physical cabling (CAT5/CAT6, fiber optic patch cables, RJ-45 terminations) and basic LAN/WLAN connectivity troubleshooting. \n
 * Familiarity with Personal Wireless Communications Systems (PWCS), wireless hardware, and mobile device enrollment/configuration (iOS/Android). \n, * Hands-on experience logging, escalating, and closing incident and work order tickets using Remedy, ServiceNow, or equivalent ITSM platforms. \n, * Proven ability to deliver polished, customer-facing technical support in a high-tempo, professional executive or military environment. \n, * Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs. \n, * Prior experience supporting IT operations in the National Capital Region (Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling) or within an Air Force Communications Focal Point (CFP) / military command center. \n
 * Experience supporting Personal Wireless Communications Systems (PWCS) asset tracking, property accountability, and user provisioning. \n
 * Experience deploying operating system images using Microsoft Endpoint Configuration Manager (MECM/SCCM) or modern imaging tools. \n
 * Experience supporting mobile device management (MDM) platforms such as Microsoft Intune. \n
 * Strong interpersonal, verbal, and written communication skills with the ability to clearly translate complex technical solutions to senior military and civilian leaders. \n
 * Strong analytical, troubleshooting, and problem-solving abilities. \n
 * Ability to work effectively both independently and as a collaborative member of an integrated technical support team. \n