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# IT Support Engineer - San Francisco

- **Company:** Postman, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $110,000 - $130,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Apple Mac Systems, Confluence, JIRA, Microsoft Azure, Software as a Service, Information Systems, Technical Data Management Systems, Chatbots, Okta, Guidewire PolicyCenter, Microsoft InTune, Information Technology, Slack, Atlassian Tools, SAP MDG, Casper Suite, Gsuite
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-san-francisco-san-francisco-ca--a26d567d-d846-4d29-9353-7204f29f1fc3

## About the Role

Technical Support, Mail Services, Application Programming Interface (API), Funding, SLICE (Simulation Language with Integrated Circuit Emphasis), Technical Support, Information Technology & Information Systems, Manufacturing Data Management, Laptop PC, Automation, * Experience: 3-5 years in IT support, help desk, or desktop engineering.

 * Communication and customer service: You're patient, clear, and friendly with both technical and non-technical colleagues, including senior leaders, in writing and in person.
 * Mac and Windows: You have strong macOS troubleshooting skills, including MDM (Jamf or similar), and a working knowledge of Windows.
 * Curious and organized: You can research a problem, find a solution, and turn it into a well-thought-out, documented process that others can follow.
 * SaaS administration: You have hands-on experience administering SaaS tools (Google Workspace, Slack, Zoom, Atlassian) and an identity provider such as Okta.

Nice to Have

 * Windows and Microsoft 365 administration (Intune, Entra, Azure)
 * Experience supporting Zoom Rooms or similar conference room systems
 * AI experience, especially chatbots that feed into an ITSM tool
 * Executive support and/or Apple Genius experience

## Description

We're looking for an IT Support Engineer to be the onsite face of IT in our San Francisco office. You'll keep Postmanauts productive, from first-day laptop setup to the last-minute meeting room fix, while also owning a slice of our broader IT systems work. This is a great fit if you love hands-on support, want to go deeper on identity, MDM, and automation, and are ready to take on more ownership than an entry-level role.

What You'll Do

 * Provide onsite deskside support for laptops, peripherals, software, and access issues, and serve as the go-to IT contact for employees and leaders in the office.
 * Own the onboarding and offboarding experience in SF: prepare and issue devices, configure workstations, and make sure new hires have access to core tools (Google Workspace, Slack, Zoom, Jira, Confluence, Okta) on day one.
 * Support account lifecycle management, including provisioning, access changes, and deactivation, following our identity and access processes.
 * Manage and troubleshoot our Mac fleet (and some Windows devices) using MDM tools such as Jamf and Intune.
 * Monitor and maintain Zoom-based meeting rooms, resolve AV issues, and coordinate with vendors or AV/Enterprise Engineering on complex ones.
 * Work tickets from our ITSM tool and #it-help, communicate clearly, and meet our SLAs.
 * Manage local inventory and asset tracking: receiving, labeling, issuing, recovering, and securely retiring devices.
 * Support onsite events such as all-hands and leadership meetings with IT/AV setup and testing.
 * Create and maintain knowledge base articles and self-service documentation in Confluence.
 * Identify recurring issues and propose or build small automations and process improvements.
 * Partner with IT teammates across time zones on projects and escalations.