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# VDH Technical Support Analyst 4

- **Company:** Techgene Solutions LLC
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Salary:** $82,617.0 - $151,881.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Office365, Software Troubleshooting, Information Technology
- **Published:** June 8, 2026
- **Apply:** https://www.careerjet.com/jobad/us744c3c4457c9f9c323ab98c6c741eb91

## About the Role

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management, General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
Required
1
Years
Experience troubleshooting hardware and software hands-on or from a service desk.
Required
1
Years
Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work, Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
1
Years
experience working on PC Refresh projects
Required
1
Years
demonstrated knowledge Virginia Information Technologies Agencies policies
Required
1
Years
Hardware/software troubleshooting experience

## Description

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
Required
1
Years
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Required
1
Years


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