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# Senior Tech Support spec - IT Operations

- **Company:** HCL Technologies
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Oracle (Applications), Standard Sql, PL-SQL, Web Services, Bi Publisher, Enterprise Integration, Tools for Reporting, Oracle Integration, Oracle Cloud Infrastructure, Custom Reports
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-tech-support-spec-it-operations-tampa-fl--0cdee277-6eda-4385-8bd4-6633c7be62b8

## About the Role

Technical Support, Technical Support, Oracle, Production Support, Technical Consulting, Identify Issues, Business Intelligence, Time Management, IT Service Management (ITSM), Production Systems, Technical Tools: Strong knowledge of SQL, PL/SQL, and reporting tools like BI Publisher.

Platform Experience: Experience with Oracle Cloud (Fusion)

Integration Knowledge: Familiarity with Oracle Integration Cloud (OIC) or Web Services.

Problem-Solving: Strong critical thinking to find fast, safe fixes for broken processes

## Description

An Oracle support technical consultant resolves system bugs, handles production support tickets, and builds custom reports or integrations. They ensure day-to-day system stability and performance, Troubleshooting: Fix complex technical errors, application failures, and data issues reported by users.

Maintenance & Enhancements: Update custom code, workflows, interfaces, and reports (like BI Publisher).

Ticket Management: Follow IT service management rules to handle incidents, problems, and routine requests on time.