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# Senior Software Support Engineer

- **Company:** Dematic Europe GmbH
- **Location:** Augsburg, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Databases, Oracle (Applications), Software Architecture, Software Engineering, Warehouse Management Systems
- **Published:** November 13, 2026
- **Apply:** https://startup.jobs/senior-software-support-engineer-m-f-d-dematic-corp-ild-us-10763900

## About the Role

* Experience with 24/7 on-call 2nd level support
 * High level of service and customer orientation
 * Knowledge in the automation environment / warehouse management systems
 * Knowledge of the logistics IT environment
 * Good written and spoken English & German
 * Willingness to travel
 * Experience with sophisticated software architectures
 * Experience in Java software development (min. 3 years of professional experience desirable)
 * Confident handling of databases (Oracle)

## Description

* Service delivery manager for new and long-term existing customers
 * Carrying out software support incl. documentation of incoming service cases including description of solutions
 * Project collaboration in software projects (CS, MU, PS, IS)
 * International project commissioning and after-go-live support
 * Service support for existing customers (WCS, MFC)
 * Software development for WCS, MFC and OFS systems (PTL, PbV)
 * Change request processing for existing customers