> Markdown version of [/jobs/ext/4701345-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4701345-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Nikkiso Cryogenic Industries - **Location:** Neuenburg am Rhein, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Cloud Computing, Information Technology Operations, Network Troubleshooting, Microsoft Office, Windows Servers, User Controls, Peripherals, Computer Equipment, Information Technology, Application Client - **Published:** November 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d0b0c4d1dfd50767 ## About the Role * Associates degree, or equivalent work experience * Minimum of 2-3 years of experience in IT operations support capacity * Strong verbal, written, analytical and communication skills; outstanding listening skills * German Language Skills: B2 level, ability to communicate with native speakers in Germany in a professional setting * English Language Skills: Minimum B2, ability to fully communicate with native speakers in USA, UK, and South Africa. * A mature yet flexible personality suitable to interfacing successfully with all levels of personnel * Experience with Microsoft Office Suite, Win 7, 10, and 11 operating systems, Windows Server 2012 - 2025 * An intermediate understanding of cloud-based environments and computing. * Well-rounded computer hardware and networking skills. * Able to articulate issues, build consensus around recommendations, and define next steps * Team oriented, self-starter able to work independently and customer focused. * Display positive and constructive attitude. * Display business and organizational maturity. * Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently. * A continual desire and capability to learn. * Highly organized and detail oriented. * Ability to work flexible hours with a global team * Ability to lift to 25 kg * Ability to travel < 25% ## Description * Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users * Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner * Respond to assigned IT Tickets in a timely manner * Diagnose computer, network, mobile device, and communications problems * Perform software updates and upgrades for computer systems and communications equipment * Implement computer / user controls to secure and promote the proper functionality of managed computers * Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues * Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment * Responsible for monitoring air conditioning and backup power in the computer operations area * Administer, deploy and support VOIP telephony equipment * Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills * Communicate clearly and concisely, both orally and in writing in alignment with global standards * Organize, prioritize, and coordinate daily workload activities * Any other duties as assigned by management