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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist Tier 1 - **Company:** BLOOM HEALTHCARE - **Location:** Lakewood, CO, United States - **Experience:** Starter - **Salary:** $52,000 - $62,400 - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Windows, Artificial Intelligence, Data Analysis, JIRA, Microsoft Azure, Microsoft Outlook, Computer Literacy, Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Network Connections, Windows PowerShell, EClinicalWorks, Microsoft SharePoint, Software Engineering, Wi-Fi Technology, Scripting, Microsoft InTune, Information Technology, Data Management, User Administration, Servicenow, User Accounts - **Published:** November 13, 2026 - **Apply:** https://www.builtincolorado.com/job/it-support-specialist-tier-1/12206294?handler=ApplyRedirect ## About the Role * 2+ years of IT support experience, including experience in an ITSM Service Desk environment. * Hands-on Microsoft 365 administration experience, including Outlook/Exchange, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender. * Strong troubleshooting skills across Windows endpoints, printers, mobile devices, Wi-Fi, VPN, and basic network connectivity. * Experience with identity and access management, including account provisioning, MFA, permissions, and access troubleshooting. * Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical users. * Strong documentation skills and the ability to create troubleshooting guides, KB articles and other documentation. * Ability to work independently, prioritize competing issues, and remain calm when supporting time-sensitive or critical problems. * Strong team player who communicates proactively, collaborates effectively, and is comfortable coaching and supporting less experienced team members. Nice to Have: * Experience working in healthcare or another regulated environment, with a working understanding of HIPAA, security, and appropriate handling of sensitive information. * Experience supporting an EHR platform; eClinicalWorks experience is a strong plus. * Experience with ticketing or ITSM Ticketing platforms such as Jira, ServiceNow ConnectWise, or similar. * CompTIA A+/Network+, Microsoft 365 certifications, or similar technical certifications. * Basic PowerShell or scripting experience for automating repetitive administrative tasks. * Experience supporting remote or field-based clinical employees and mobile devices. ## Description Bloom Healthcare is seeking an experienced Tier 1 Support Specialist to provide hands-on technical support for our employees and clinical teams. In this role, you'll handle Tier 1 and Tier 2 issues across the Microsoft 365 suite, identity and access, endpoints, network connectivity, mobile devices, and related applications and platforms. You'll also improve support processes and documentation, and coordinate with others throughout our IT team on more complex issues. We're looking for someone who can troubleshoot independently, communicate clearly, and recognize when a recurring problem needs a permanent solution rather than a workaround. What You'll Do * Own Tier 1 and Tier 2 support tickets from diagnosis through resolution, documentation, or escalation. * Support day-to-day Microsoft 365 services, including user accounts, Exchange/Outlook, Teams, SharePoint, OneDrive, MFA, Entra ID, Intune, and license assignments. * Troubleshoot Windows endpoints, printers, mobile devices, Wi-Fi, VPN, and general network connectivity. * Identify recurring support issues and work with the IT team to implement more sustainable solutions. * Coordinate escalations to managed service providers for complex infrastructure, Azure, networking, mail flow, security, and other Tier 1 & 2 issues. * Create clear, complete escalation documentation so vendors have the information needed to resolve issues efficiently. * Maintain and improve SOPs, troubleshooting guides, and the internal IT knowledge base. * Support employee onboarding and offboarding, including device provisioning, account setup, licensing, and system access. * Follow Bloom's security, HIPAA, and data-handling requirements and immediately escalate potential security or compliance concerns. * Participate in an on-call rotation for critical after-hours issues., Consumer Web * eCommerce * Information Technology * Retail * Software * Analytics * App development Provides in-store sales and project consultation for millwork customers. Responsibilities include identifying customer needs, explaining products and financing, preparing estimates, coordinating installations, processing orders, monitoring inventory, reviewing pricing, supporting checkout, and training department associates. The role requires customer-facing sales experience, product knowledge, physical activity, and occasional travel to meetings, training, or nearby stores. Lowe's Merchandising Part Time Days 7 Minutes Ago Hybrid Castle Rock, CO, USA Entry level Entry level Consumer Web * eCommerce * Information Technology * Retail * Software * Analytics * App development Performs merchandising resets, display setup, signage and pricing updates, buyback preparation, product organization, and display repairs in Lowe's stores. The role supports safe, attractive product presentation, assists customers when needed, communicates project priorities, and reports execution metrics. 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