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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support 3 - **Company:** SOUTH PIEDMONT CMNTY COLLEGE - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Computer Maintenance, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Runbook, Visual Systems, Data Logging, Computer Equipment, Information Technology, Patch Management - **Published:** November 13, 2026 - **Apply:** https://jobs.spcc.edu/postings/3856/pre_apply ## About the Role About You: Are you a tech enthusiast with a passion for solving challenges and leading a team of people helping others succeed? We welcome individuals from all backgrounds and walks of life to join our team. If you have an associate's degree in a computer-related field or two years experience supporting technology and a knack for Windows, Mac OS, PC hardware, and printers, we encourage you to apply., · 2+ years of computer support or related experience or an associate's degree in a computer-related field · Proficiency in Windows OS, from installation to problem resolution · Expertise in PC hardware support, including diagnostics and configuration · Expertise in Remote Patch management, Group Policy management and deployment software · Skilled in printer troubleshooting · Ability to lift up to 50 pounds and work at heights up to 10 feet · Possession of a valid driver's license is a must Preferred Qualifications · 5+ years of computer support or related experience or an associate's degree in a computer-related field · Experience leading a team · IT support technician certifications · Experience Managing Support desks and Creating support knowledge data · Experience training · Proficiency in MS Office suite · Familiarity with Apple iOS, including installation and diagnosis · Knowledge of Server administration · Previous experience with A/V equipment support · Familiarity with Microsoft SCCM · Understanding of Active Directory, DNS, and DHCP · Knowledge of computer networks · Customer-oriented mindset with a commitment to service · Strong communication skills, both written and verbal · Integrity, leadership, and self-starting capabilities · Proven problem-solving skills Physical Demands Ability to lift up to 50 pounds and work at heights up to 10 feet, 4. * Do you have 2+ years of computer support or related experience OR an associate's degree in a computer-related field? + Yes + No 5. * Are you proficient in Windows OS, from installation to problem resolution? + Yes + No 6. * Do you possess an expertise in PC hardware support, including diagnostics and configuration? ## Description Position Overview: We are seeking a dynamic Technology Support 3 for a full-time role that offers an exciting opportunity to support technology users across diverse SPCC locations. This role is primarily based in Union County, with occasional travel to provide desktop support in Anson County. Reporting to the Technology Support Manager, the Technology Support 3 will serve as support lead and play a vital role in assisting computer users in office settings, academic labs, learning resource centers, and libraries., As a Technology Support 3, you'll be responsible for four core areas: maintaining computer systems, supporting end users, managing technology resources and acting as support lead. Working under the guidance of the Executive Director Information Technology Services/Chief Information Officer, your responsibilities will include: 1. Computer Troubleshooting: * Installation and maintenance of systems * Diagnosing and repairing computer hardware and software malfunctions * Performing preventative maintenance on technology * Connecting college-owned computers to the network * Troubleshooting network access and domain-related issues * Troubleshooting and maintaining audio/visual systems * Managing Images, Machine Group policy and Client Licensing 2. Empowering End Users: * Assisting users with hardware and software inquiries * Providing ITS support for on and off-campus events * Offering clear instructions on hardware and software changes 3. Resource Management: * Keeping an organized inventory of technology resources * Managing stock, spares and inventory levels * Maintaining work areas, tools, and software * Logging computer installations, upgrades, and repairs via tickets * Monitor IT ticket responses and resolution times against SLAs. · Prepare regular reports on ticket trends, backlog, and SLA performance. 4. Team Support Lead: * Managing the Support Queue * Creating and supervising Knowledge articles and Runbooks * Serving as SME for all College supported Technology * Reporting Metrics and Maintaining KPIs for the Group 5. Purchasing Procurement * Coordinate IT purchasing activities, including quotes, orders, and vendor communications. * Ensure compliance with procurement procedures. * Receive and verify technology deliveries and ensure the Business Office is notified promptly. In addition, the Technology Support 3 will collaborate as assigned with the other departments and teams on various projects and assignments., + No 7. * Do you possess an expertise in Remote Patch management, Group Policy management and deployment software? + Yes + No 8. * Are you skilled in printer troubleshooting? + Yes + No 9. * Are you able to lift up to 50 pounds and climb and work on ladders up to 10 feet tall? + Yes + No 10. * Do you have a valid driver's license? + Yes + No Documents Needed To Apply Required Documents 1. Resume Optional Documents 1. Cover Letter 2. Transcripts 3. Transcripts (2) 4. Transcripts (3) 5. Certifications