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# Computer Specialist I - Senior II AS7962

- **Company:** The OSU/A&M System
- **Location:** Stillwater, OK, United States
- **Experience:** Expert
- **Salary:** $33,717 - $59,280
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Learning Management Systems, Online Service Provider, Tablet Computers, Information Technology, E-books, Network Server
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/computer-specialist-i-senior-ii-as7962-stillwater-ok--06ed0b6c-7523-4c0b-828f-4e0c8463cef0

## About the Role

Firefighting, Publications, Customer Support/Service, Internet/Online Service, Identify Issues, Technical Support, 1st Level Support, Online Courses, Testing, Quality Assurance, * High School/GED (degree must be conferred on or before agreed upon start date)

 * Computer Specialist I:
 + Bachelor's degree and one year of related experience OR
 + High school and six years related experience
 + Excellent communication and interpersonal skills
Computer Specialist II:

 + Bachelor's degree and three years of related experience OR
 + High school and eight years related experience
 + Working knowledge of setting up and maintaining computer systems and servers including configuration
 + Excellent communication and interpersonal skills
Computer Specialist III:

 + Bachelor's degree and five years of related experience OR
 + High school and ten years related experience
 + Detailed knowledge of setting up and maintaining computer systems and servers including configuration
 + Demonstrated leadership experience
 + Excellent communication and interpersonal skills
Senior Computer Specialist I:

 + Bachelor's degree and seven years of related experience
 + Demonstrated leadership skills
 + Excellent communication and interpersonal skills
Senior Computer Specialist II:

 + Bachelor's degree plus 10 years related experience or master's degree and 8 years related experience
 + Demonstrated leadership skills
 + Excellent communication and interpersonal skills

Skills, Proficiencies, and/or Knowledge:

 * Excellent communication and interpersonal skills.
 * Ability to effectively communicate complex ideas in a clear and concise manner
 * Ability to establish and maintain effective working relationships with co-workers, stakeholders, customers, and vendors
 * Sincere passion for delivering exceptional customer services and overall experience
 * Ability to track and meet deadlines
 * Ability to learn new skills
 * Attention to detail and quality
 * Organized
 * Ability to problem solve, * Bachelor's, * Detailed knowledge of setting up and maintaining computer systems and servers including configuration
 * Demonstrated leadership experience
 * Excellent communication and interpersonal skills

## Description

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The person in this role will be responsible for duties pertaining to Customer Support for Fire Protection Publications., * Deliver an exceptional experience to all FPP/IFSTA internal and external customers and vendors.

 * Deliver comprehensive, high-quality support for various IFSTA/FPP products and services by telephone, email, and other online services.
 * Demonstrate outstanding customer service skills as well as troubleshooting skills.
 * Coordinate and provide first-line technical support for over 300,000 users.
 * Develop new LMS (Online Classroom) course templates as new content is developed.
 * Provide support, testing, and quality assurance for the Learning Management System course templates and our eProducts.
 * Customize and demo LMS courses per customer request.
 * Coordinate customer support with our eBook technical partners.
 * Provide login troubleshooting and support for eBook customers including curriculum, study guides, exam preps, flashcards, and more.
 * Support a variety of platforms including computers, tablets, phones, and flash drives.
 * Coordinate customer support with our eProduct technical partners.
 * Complete the development of our curriculum interface using Adobe Acrobat Professional.
 * Process orders through xTuple and web orders.
 * Provide support to training specialists for order questions.
 * Work with distributors and customers to provide a seamless experience from order entry to order fulfillment.
 * Create, track, and document support requests in internal ticketing systems.
 * Create and process complimentary requests.
 * Analyze and process fraudulent orders.
 * Check inventory levels.
 * Document and record all customer requests. Relay customer feedback and comments to appropriate departments.
 * Stay current with Editorial, Curriculum, and Graphic departments on product status.
 * Attend product update meetings to maintain knowledge of all products sold.
 * Other duties as assigned.