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# RCS Product Support Specialist

- **Company:** IHeartMedia
- **Location:** Kearney, NE, United States (Remote available)
- **Salary:** $47,986 - $59,987
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Microsoft SQL Server, Network Architecture, Computer Network Technologies, Information Technology, Software Version Control
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/rcs-product-support-specialist-kearney-ne--16b0721d-33b0-4816-9a08-2f750577c755

## About the Role

Product Support, RCS (Revision Control System), Broadcasting, RCS (Revision Control System), Television Broadcasting, Music, Network Television, Information Technology & Information Systems, Team Player, Problem Solving Skills, The ideal candidate should possess a background in Radio automation software. They should also have excellent customer service skills and a team focus. Attention to detail and ability to multitask in a fast-paced environment is necessary. Candidates should have a fundamentally sound knowledge of networking technologies, Microsoft Windows, and broadcast systems.

 * We are looking for people with experience working in a Radio, IT, or an Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable.
 * If you have prior Customer Service experience, we want to hear from you.
 * We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in.
 * Ideally, you already have well-developed troubleshooting and investigative skills.
 * We never close! Alternate schedules may be required.
 * Bilingual English\Spanish abilities are a plus.
 * We need someone with a can-do attitude!

## Description

Looking for a new challenge? Love solving issues? Join us as a Product Support Specialist and be the primary point of contact with clients. You'll be handling phone calls and emails from customers in the United States and other countries 24x7. You'll provide timely and accurate answers on a wide range of topics. Examples include software clock building, configuring audio devices, network infrastructure, or reviewing a SQL Server database. This is a remote position.

What You'll Do:

 * Document interactions with customers; provide answers by identifying problems; research and guide customers through corrective steps.
 * Troubleshoot problems in software, hardware, networks, and systems.
 * Write up technical documentation that can be used to repair software defects and deliver enhancements.
 * Work with customers to improve software system performance by identifying problems and recommending changes.
 * We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks.
 * Handling phone calls, emails, and social interactions from customers in the United States and other countries.
 * Working with other departments within RCS teams to further extend our product capabilities.
 * Have fun!