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# Manager, ITSM Change & Release

- **Company:** Transamerica Corporation
- **Location:** Cedar Rapids, IA, United States
- **Experience:** Expert
- **Salary:** $122,000 - $140,000
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Cyber Security, Information Technology Operations, Release Management, Microsoft Copilot, Enterprise Software Applications, Information Technology, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://transamerica.wd5.myworkdayjobs.com/US/job/Cedar-Rapids-Iowa/Manager--ITSM-Change---Release_R20063168

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience

 * 7+ years of experience in IT Operations, Service Management, Product Ownership, or related disciplines, including practical experience in Change Enablement and Release Management

 * Previous leadership experience managing professional or technical teams

 * Experience overseeing change and release governance, risk assessment, authorization and operational readiness, with an understanding of their relationship to Incident and Problem Management

 * Experience in Product Ownership within an Agile delivery environment, including defining product vision and roadmaps, prioritizing backlogs, developing user stories and acceptance criteria, and aligning capacity and delivery commitments

 * Strong analytical, problem-solving, and decision-making skills

 * Excellent verbal and written communication skills

 * Ability to manage competing priorities, resolve delivery dependencies and build effective relationships across technical and business teams

 * ITIL 4/5 Foundation certification, * Experience with ITSM capabilities in ServiceNow and Jira or equivalent IT Service Management platforms
 * Experience leading change and release process improvements, workflow automation or operational transformation initiatives
 * Experience supporting enterprise-scale technology operations and working with globally distributed teams across diverse cultures
 * Experience with AI tooling such as Big Panda "Biggy", Copilot, Kiro or other AI toolsets.
 * Product Owner certification (CSPO, SAFe POPM, or equivalent), Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

## Description

Responsible for leading the centralised Enterprise Technology (ET) Change Enablement and Release Management team while serving as Delivery Manager for the associated operational products and processes. This role owns the product vision, roadmap and backlog alongside delivery accountability, and oversees standards, governance and continuous improvement to enable successful ET changes and coordinated releases while protecting service reliability. The position partners closely with other ITSM teams, technology teams and business stakeholders to align delivery priorities, manage risk and improve service quality and business value., * Serve as Delivery Manager for Change Enablement and Release Management, owning the product vision, roadmap, prioritization and delivery plans, and balancing stakeholder needs, business objectives, operational priorities and available capacity.

 * Lead, coach, develop, and manage the Change Enablement and Release Management team, including performance management, talent development and building process and governance capabilities.
 * Manage resource planning, workload prioritization and on-call coverage to balance day-to-day change and release activities with strategic initiatives and process improvements.
 * Oversee Change Enablement and Release Management processes and standards, including risk assessment, change authorization, release planning and coordination, and operational readiness.
 * Partner with other ITSM Delivery Managers, technology teams and business stakeholders to improve ServiceNow (ASK) change workflows and Jira release workflows, identify automation and simplification opportunities and align cross-team dependencies and delivery expectations.
 * Act as a change agent to transform and continuously improve Change Enablement and Release Management through modern practices, AI adoption and automation, informed by industry best practice, stakeholder feedback and alignment with related ITSM processes, to improve efficiency, control and delivery outcomes.
 * Agree Change Enablement and Release Management KPIs with stakeholders and monitor change success, release outcomes and related operational trends to identify risks and target improvements.
 * Ensure unsuccessful changes and releases are reviewed, partnering with Incident and Problem Management teams on root cause analysis and tracking corrective actions to prevent recurrence.

Manager, Ops Service Management

 * Provide leadership and governance for change and release quality, compliance checks, testing and acceptance expectations, process documentation and reporting, ensuring readiness requirements are understood and met.
 * Serve as an escalation point for change and release risks, delivery conflicts and process issues; present performance and improvement priorities to leadership and ensure compliance with information security and operational control requirements.
 * Chair and facilitate the Community of Practice (CoP) meetings for Change Enablement and expand to incorporate Release Management.
 * Work closely with the Senior ITSM Manager to review and update the staffing strategy for Change Enablement and Release Management and determine any associated budget requirements