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# nDesktop Support Team Lead

- **Company:** Leidos, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $73,450 - $132,775
- **Contract:** Permanent contract
- **Skills:** Active Directory, User Authentication, CompTIA Network+, CompTIA Security+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Javaserver Pages, Public Key Infrastructure, TCP/IP, Virtual Local Area Networks, Enterprise Software Applications, Information Technology, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://jobs.military.com/career/397333/desktop-support-team-lead-virginia-va-arlington

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years of relevant IT end-user support experience; OR Master's Degree with 2+ years of relevant IT end-user support experience, additional years of experience will be accepted in lieu of a degree. \n
 * Clearance: Must possess an active DoD Secret Security Clearance (adjudicated within the past 6 years) with eligibility to obtain higher levels if required. \n
 * DoD 8570/8140 Baseline: Current CompTIA Security+ CE (or equivalent IAT Level II baseline certification). \n
 * Leadership Skills: Demonstrated experience leading, scheduling, and mentoring junior technicians, managing ticket queues, and handling customer escalations in a fast-paced enterprise environment. \n
 * ITSM Experience: Hands-on operational experience utilizing enterprise ITSM ticketing systems (e.g., BMC Remedy, ServiceNow). \n, * Solid expertise in Windows 10/11 enterprise desktop administration, Active Directory, and standard enterprise applications. \n
 * In-depth experience troubleshooting CAC/PKI authentication, DoD network environments, and secure communications tools. \n
 * Hands-on knowledge of Layer 1 network components (copper/fiber cabling, patch panels, SFPs) and fundamental networking concepts (DHCP, DNS, TCP/IP, VLANs). \n
 * Work Schedule: Willingness to support occasional after-hours maintenance windows or VIP mission surge requirements, including participation in an on-call rotation as needed. \n, * Prior experience supporting the Pentagon, Headquarters Air Force (HAF), United States Space Force (USSF), or other Department of the Air Force (DAF) activities. \n
 * Familiarity with DISA Joint Service Provider (JSP) processes, network ticketing systems, and DISA software whitelisting workflows. \n
 * Professional certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA Network+/A+. \n
 * Proven track record supporting General Officers, Senior Executive Service (SES), and high-ranking military leadership. \n
 * Outstanding verbal and written communication skills with the ability to convey technical concepts clearly to non-technical users and executive leadership. \n