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# Service Desk Technician

- **Company:** TWO95 International, Inc
- **Location:** Cherry Hill, NJ, United States
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, System Configuration, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Network Administration, Windows PowerShell, Wireless Access Point, Network Routers, Sonicwall, Computer Equipment, Information Technology, Fortinet, Vmware
- **Published:** June 8, 2026
- **Apply:** https://www.juju.com/job/00000000g6k048

## About the Role

+ Must exhibit a clear, friendly, professional phone manner.

 + Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

 + Able to handle multiple projects and assignments with attention to detail.

 + Microsoft Windows Operating Systems (Desktop and Server)

 + VMWare and Hyper-V installation, configuration, and management

 + Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).

 + Basic Batch and PowerShell scripting

 + Microsoft Office 365 management

 + Must have transportation

 + Must be able to physically lift and move computer equipment

## Description

The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.

 + Windows Server Management

 + Network Management

 + Customer Support

o Administration of Windows servers in SMB environments

o Batch and PowerShell scripting

o Server deployments and migrations

o Group Policy creation and maintenance

o Make recommendations for hardware and software upgrades

o Configuration and deployment of SMB class routers, switches, and access points

o Configuration and troubleshooting of site-to-site VPN connections

o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems

o Make recommendations for hardware and software upgrades

o Provide remote support for desktops, laptops, printers, servers and other computer related devices

o Provide on-site support at client locations

o Troubleshoot hardware and software problems in Windows and Mac environments

o Participate on an on-call schedule

o Perform other duties and responsibilities as assigned by the MSP Manager


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