> Markdown version of [/jobs/ext/4703277-helpdesk-support-technician](https://www.wearedevelopers.com/jobs/ext/4703277-helpdesk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Holland, MI, United States
- **Salary:** $49,920
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Microsoft Online Services, Issue Tracking Systems, Microsoft Office, Azure Active Directory, System Availability, Servicenow, User Accounts
- **Published:** November 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/mi/holland/0778ac76-fbf6-4671-887c-c7ca3e0895df

## About the Role

* Experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
 * Experience supporting and managing accounts in Active Directory.
 * Experience using an ITSM or ticketing platform (ServiceNow, Remedy, Jira, etc.).
 * Experience supporting Microsoft Office 365 and/or Azure environments.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication skills.
 * Experience supporting Windows operating systems., * Experience working in an enterprise IT environment.
 * Familiarity with Azure Active Directory and Microsoft cloud technologies.
 * Experience supporting remote users and troubleshooting over the phone., * Active Directory Administration
 * ITSM/Ticketing Systems
 * Office 365 or Azure Administration
 * Help Desk Support
 * Windows Troubleshooting
 * Customer Service
 * Phone Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Leadership
ServiceNow
Communication
Microsoft 365
User Accounts
Microsoft Azure
Problem Solving
Desktop Support
Customer Service
Active Directory
Technical Support
Help Desk Support
Account Management
Business Valuation
Process Improvement
IT Service Management
Full Stack Development
Azure Active Directory
Operational Efficiency
Business Transformation
Troubleshooting (Problem Solving)
$49,920 / yr
Posted yesterday, We are seeking a Help Desk Analyst to join a growing IT support team supporting enterprise users in a fast-paced environment. This role serves as the first point of contact for technical support, assisting users with hardware, software, account management, and Office 365-related issues. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience working within an IT support or service desk environment., * Serve as the primary point of contact for end-user technology support.

 * Troubleshoot hardware, software, Windows, and Office 365 issues.
 * Manage user accounts, password resets, and access requests within Active Directory.
 * Document, update, and resolve incidents through an ITSM/ticketing system.
 * Escalate complex issues to appropriate support teams when necessary.
 * Monitor system alerts and assist with maintaining network and system availability.
 * Ensure all requests and incidents are handled within established SLA guidelines.
 * Provide exceptional customer service through phone, email, and remote support channels.
 * Contribute to process improvements and operational efficiency initiatives.