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# Desktop Support Specialist

- **Company:** TTN Fleet Solutions
- **Location:** Dallas, TX, United States (Remote available)
- **Salary:** $47,840 - $49,920
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Confluence, JIRA, Bash Shell, Chrome OS, Software as a Service, Collaborative Software, Complex Networks, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Internetworking, Virtual Private Networks (VPN), Python (Programming Language), Lightweight Directory Access Protocols (LDAP), Networking Basics, Windows PowerShell, Azure Active Directory, Software Engineering, TCP/IP, Wi-Fi Technology, Scripting, Peripherals, Information Technology, Slack, Gsuite, 3-tier Architectures, Zendesk, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e246046b43129d9

## About the Role

Technical Skills (Hard Skills)

 * Operating Systems: Strong proficiency in Windows 10/11 and/or macOS.
 * Directory Services: Experience with Active Directory, Azure AD, or LDAP.
 * Enterprise Apps: Familiarity with Microsoft 365 or Google Workspace administration.
 * Networking Basics: Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
 * Scripting/Automation: Basic familiarity with PowerShell, Python, or Bash.
 * Ticketing Systems: Experience with Jira Service Management, ServiceNow, Zendesk, or similar.

Interpersonal Skills (Soft Skills)

 * Customer Empathy & Communication: Ability to translate dense technical jargon into clear, patient guidance for non-technical users.
 * Problem-Solving & Autonomy: Capacity to research and independently solve novel hardware or software glitches.

Education & Certifications:

*
Education: Often open to candidates with a high school diploma/associate degree combined with practical experience, though a Bachelor's Degree in IT, Computer Science, or a related field is preferred by some enterprise organizations.

 * Certifications: Industry-recognized credentials such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or ITIL Foundations are a strong plus.

Physical and Work Location Requirements:

 * Prolonged periods sitting at a desk and working on a computer.
 * Must be able to lift up to 20 pounds at times.
 * A hybrid work location is authorized for this position. Schedule is set by manager.
 * Company specifications must be met for internet connectivity when working from home.

## Description

The Desktop Support Specialist is responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues for internal employees or external clients. Unlike a basic call-center agent, this role often handles Tier 1 through Tier 2 (and sometimes Tier 3) escalations, manages ticketing queues, provisions endpoints, and writes basic automation scripts., *
Incident Response & Support: Respond to user queries via ticketing systems, Slack, email, phone, or in person; troubleshoot hardware, operating systems (macOS, Windows, ChromeOS), and mobile devices (iOS, Android).

 * Account & Access Management: Administer Active Directory (AD) or Azure AD / Entra ID, including password resets, account creation/deletion, permission management, and multi-factor authentication (MFA).
 * Hardware & Software Lifecycle: Provision, image, configure, and deploy laptops, phones, printers, and peripherals for new hires and hardware refreshes.
 * Enterprise SaaS & Collaboration Tools: Support and troubleshoot cloud productivity suites such as Microsoft 365, Google Workspace, Zoom, Slack, Jira, and Confluence.
 * Escalation & Documentation: Document troubleshooting steps and solutions in knowledge base articles; escalate complex network, server, or security issues to senior infrastructure teams.

Automation & Scripting: Write or utilize basic scripts (e.g., PowerShell, Bash, Python) to automate repetitive IT administrative tasks and deployments.