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# IT Helpdesk Technician

- **Company:** Advocates
- **Location:** Salt Lake City, UT, United States
- **Salary:** $43,680 - $54,080
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Information Systems, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Windows PowerShell, Azure Active Directory, Remote Infrastructure Management, Microsoft SharePoint, Wi-Fi Technology, Scripting, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Administration
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-helpdesk-technician-salt-lake-city-ut--fa1fcd6b-4d4d-4da1-87ab-7688b697bd14

## About the Role

Help Desk, Information Technology & Information Systems, Help Desk, Customer Experience, Information Technology & Information Systems, Technical Support, Problem Solving Skills, Detail Oriented, Establish Priorities, Identify Issues, * 1+ year of IT support, helpdesk, or technical support experience

 * Working knowledge of Windows operating systems and common PC hardware
 * Basic understanding of networking concepts such as IP, DNS, DHCP, Wi-Fi, and VPNs
 * Familiarity with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
 * Strong troubleshooting and problem-solving skills
 * Excellent verbal and written communication skills
 * Strong organizational skills and attention to detail
 * Ability to manage multiple priorities and follow established procedures
 * Customer-service mindset with the ability to support non-technical users
 * Reliable, professional, and able to work on-site in Murray, Utah

Preferred Qualifications

 * Experience with helpdesk ticketing or remote management tools
 * Exposure to Microsoft Entra (Azure AD) administration
 * CompTIA A+, Network+, or Microsoft Fundamentals certifications
 * PowerShell or scripting exposure
 * Experience supporting multiple office locations
 * Familiarity with IT asset management and inventory tracking

## Description

This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical support across multiple office locations. You will serve as the first point of contact for employees experiencing technical issues, helping resolve day-to-day support requests while ensuring a positive customer experience.

The role requires strong troubleshooting skills, attention to detail, and the ability to document, prioritize, and escalate issues appropriately. Youll provide hands-on support in the Murray office and remote support for other office locations.

This is an excellent opportunity for someone early in their IT career who wants exposure to a wide range of technologies, systems, and end-user support responsibilities in a professional, multi-site environment.

What Youll Do

Helpdesk & Technical Support

 * Serve as the first point of contact for incoming IT support requests across all office locations
 * Troubleshoot and resolve Level 1 technical issues involving Windows devices, Microsoft 365, printers, Wi-Fi, MFA, and business applications
 * Provide in-person support for the Murray office and remote support for other locations
 * Assist users via phone, email, chat, and remote-access tools
 * Deliver a professional and customer-focused support experience

User Administration & Device Management

 * Set up, image, configure, and deploy laptops, desktops, monitors, and peripherals
 * Support employee onboarding and offboarding processes
 * Perform basic Microsoft 365 and Entra administration, including password resets, license assignments, and group membership updates
 * Assist with IT asset inventory and equipment tracking

Ticket Management & Escalation

 * Accurately document troubleshooting steps, resolutions, and user communications within the ticketing system
 * Maintain timely updates and follow-through on assigned tickets
 * Escalate issues outside the Level 1 scope, including network, server, security, and advanced application issues
 * Ensure escalated tickets include detailed notes and troubleshooting actions already completed

Process Improvement & Team Support

 * Follow established IT processes, procedures, and documentation
 * Contribute to knowledge base articles and support documentation
 * Assist senior IT staff with technology rollouts, projects, office moves, and system upgrades
 * Support ongoing improvements to helpdesk operations and user experience