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# Business Analyst, AI Enablement, Kiewit Service Delivery Team

- **Company:** Kiewit
- **Location:** Papillion, NE, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Operational Data Store, Chatbots, Microsoft Power Automate, Software Troubleshooting, Agentic-AI, Microsoft Copilot Studio, Information Technology, Bots, Low-code, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/business-analyst-ai-enablement-kiewit-service-delivery-team-omaha-ne--6fedbb0e-2215-4959-aabe-75c243196845

## About the Role

Business Analysis, Artificial Intelligence (AI), Service Delivery, Business Analysis, Service Delivery, Automation, Customer Support/Service, Trend Analysis, Artificial Intelligence (AI), Process Analysis, * Bachelor's degree in Information Technology, Business, or a related field preferred. Equivalent professional experience in business analysis, AI and Automation, IT Support, Service Desk, or related disciplines will be considered.

 * 2-10 years of experience in business analysis, process improvement, automation, Service Desk, Help Desk, IT support or a related role
 * Experience analyzing support processes and translating business problems into technical requirements
 * Hands-on experience building or supporting AI agents, chatbots, workflow automation, or low-code solutions
 * Experience with Microsoft Copilot Studio, Microsoft Scout, Power Automate, Power Platform, or comparable platforms preferred
 * Ability to analyze operational data and identify patterns, recurring issues, and opportunities for automation
 * Strong troubleshooting and problem-solving skills · Ability to communicate effectively with both technical and non-technical employees ·
 * Preferred experience with ServiceNow data, reporting, and metrics
 * Practical understanding of generative AI, including where human review remains necessary #LI-AK1

Other Requirements:

 * Regular, reliable attendance
 * Work productively and meet deadlines timely
 * Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

## Description

Kiewit Technology Group is seeking a Business Analyst with AI enablement to identify and automate high-volume, repetitive work across Kiewit Service Delivery, both Tier 1 and Tier 2 Support. This role analyzes support processes, ticket trends, and technician workflows to identify opportunities for improvement, then translates those opportunities into AI-powered solutions, bots, automations, and self-service capabilities. The ideal candidate combines strong business analysis skills, hands-on experience creating and supporting AI and automation solutions, and practical Service Desk experience. Success in this role means giving time back to support teams, improving employee support experience, and enabling technicians to focus on work where human expertise adds the most value., * Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows

 * Identify high-volume, repetitive, manual, or time-consuming work that can be improved · Gather requirements from technicians and support leaders and translate them into solutions
 * Build and maintain AI agents, bots, workflow automations, and self-service solutions
 * Develop prototypes and proofs of concept, then help move successful ideas into sustainable support processes
 * Measure whether solutions are reducing repetitive work and improving the support experience
 * Document processes, requirements, solutions, and support procedures
 * Partner with Service Desk technicians to test solutions and incorporate frontline feedback
 * Help technicians understand and adopt new AI-enabled workflows and tools
 * Work within Kiewit security, privacy, and responsible-AI requirements
 * Develop and Maintain ServiceNow reports and dashboards